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I'm trying to set up my fire stuck and it's asking for

Customer Question
I'm trying to set...

I'm trying to set up my fire stuck and it's asking for characters in the challenge. It goes back to dry up info

Technician's Assistant: What's the model number of your TV? How old is it?

Just a minute

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

About 5 years old. NSA-pdp42

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Create account

Submitted: 11 months ago.Category: TV
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Answered in 5 minutes by:
9/9/2017
TV Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: TV
Satisfied Customers: 22,203
Experience: 10+ years
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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TV Technician: Josh, Technician replied 11 months ago

It is easier to create an account on the computer.

Click here: http://amzn.to/2xdpSRa

Once you create the account, try to sign into your Firestick instead of trying to create an account on it.

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Customer reply replied 11 months ago
I created an account. Enter the characters ... there are no characters it takes me back to account info
TV Technician: Josh, Technician replied 11 months ago

Do you mean the characters do not appear on the Firestick?

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Customer reply replied 11 months ago
Cirrect
Customer reply replied 11 months ago
Correct
TV Technician: Josh, Technician replied 11 months ago

Unplug the Firestick from the TV and power cord

Wait 2 minutes

Plug it back in and try again

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Customer reply replied 11 months ago
Ok
TV Technician: Josh, Technician replied 11 months ago

Thank you -- Let me know how it goes

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Customer reply replied 11 months ago
Same thing. I'm not getting the characters
TV Technician: Josh, Technician replied 11 months ago

Are you seeing the characters even when you try to sign into your account on the Firestick? You should not see any character option

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Customer reply replied 11 months ago
No
Customer reply replied 11 months ago
In red it says to enter the characters... there are no characters
TV Technician: Josh, Technician replied 11 months ago

No, to what?

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Customer reply replied 11 months ago
We're starting iver
Customer reply replied 11 months ago
Iver
Customer reply replied 11 months ago
Over
TV Technician: Josh, Technician replied 11 months ago

Okay, let me know how it goes.

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TV Technician: Josh, Technician replied 11 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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