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It is easier to create an account on the computer.
Click here: http://amzn.to/2xdpSRa
Once you create the account, try to sign into your Firestick instead of trying to create an account on it.
Do you mean the characters do not appear on the Firestick?
Unplug the Firestick from the TV and power cord
Wait 2 minutes
Plug it back in and try again
Thank you -- Let me know how it goes
Are you seeing the characters even when you try to sign into your account on the Firestick? You should not see any character option
No, to what?
Okay, let me know how it goes.
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