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crash2199
crash2199, Technician
Category: TV
Satisfied Customers: 20219
Experience:  10+ years
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I'm trying to set up my fire stuck and it's asking for

Customer Question

I'm trying to set up my fire stuck and it's asking for characters in the challenge. It goes back to dry up info
JA: What's the model number of your TV? How old is it?
Customer: Just a minute
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: About 5 years old. NSA-pdp42
JA: How long has this been an issue? What happened right before this popped up?
Customer: Create account
JA: Anything else you want the Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: TV
Expert:  crash2199 replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 1 month ago.

It is easier to create an account on the computer.

Click here: http://amzn.to/2xdpSRa

Once you create the account, try to sign into your Firestick instead of trying to create an account on it.

Customer: replied 1 month ago.
I created an account. Enter the characters ... there are no characters it takes me back to account info
Expert:  crash2199 replied 1 month ago.

Do you mean the characters do not appear on the Firestick?

Customer: replied 1 month ago.
Cirrect
Customer: replied 1 month ago.
Correct
Expert:  crash2199 replied 1 month ago.

Unplug the Firestick from the TV and power cord

Wait 2 minutes

Plug it back in and try again

Customer: replied 1 month ago.
Ok
Expert:  crash2199 replied 1 month ago.

Thank you -- Let me know how it goes

Customer: replied 1 month ago.
Same thing. I'm not getting the characters
Expert:  crash2199 replied 1 month ago.

Are you seeing the characters even when you try to sign into your account on the Firestick? You should not see any character option

Customer: replied 1 month ago.
No
Customer: replied 1 month ago.
In red it says to enter the characters... there are no characters
Expert:  crash2199 replied 1 month ago.

No, to what?

Customer: replied 1 month ago.
We're starting iver
Customer: replied 1 month ago.
Iver
Customer: replied 1 month ago.
Over
Expert:  crash2199 replied 1 month ago.

Okay, let me know how it goes.

Expert:  crash2199 replied 1 month ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.