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I have an insignia tv that I need to get to the HDMI area- I…

Customer Question
I have an insignia...

I have an insignia tv that I need to get to the HDMI area- I lost the remote and the input button doesnt seem to scroll down- it is on television. Do I need to get a replacement remote?

Technician's Assistant: Can you guesstimate how old your Insignia is? And just to clarify, what's the exact model?

I know it is 55" and was built in 2012. I have a couple of numbers, but do not know which is the model #

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

A week. I have just used the press buttons on the front of the tv. When I hit input, it is on television. I see the HDMI one and two areas, but dont know how to scroll down to them

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

I am willing to buy a replacement control if I need to do that

Submitted: 11 months ago.Category: TV
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Answered in 5 minutes by:
9/9/2017
TV Technician: Aric, Technician replied 11 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,779
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
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I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 11 months ago

Please get me the full model number off of the sticker on the back of the TV. It generally starts with "NS".

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TV Technician: Aric, Technician replied 11 months ago

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