TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

Snowy screen when i first turn on the TV. It is a plasma TV.

Customer Question
Snowy screen when i...

Snowy screen when i first turn on the TV. It is a plasma TV.

Technician's Assistant: What's the make and model of your tv, and has turning it on been a problem in the past?

Can I find that info without taking it off the wall?

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes, It is hooked to Direct TV and after changing channels it clears up and works fine.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just a couple of days. No storms or power surges that I know of. Worked normal one night and this started the next day.

Technician's Assistant: Anything else you want the Expert to know before I connect you?

No, Just wondering if the TV is fixing to go out.

Submitted: 11 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
9/9/2017
TV Technician: Nathan, Installer replied 11 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,394
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

What is the model number from the back of the tv?
Does the snow go away after a bit and return to normal? How is the directv box connected to the tv?

Ask Your Own TV Question
Customer reply replied 11 months ago
I can't take the off the wall by myself. It is an LG Plasma. It is connected to the Direct box via an HDMI cable which I have changed out. Yes it clears up and works perfectly after a few seconds and channel.
TV Technician: Nathan, Installer replied 11 months ago

Do you ever have any issues with any other device like dvd, games, apps, etc?

Ask Your Own TV Question
Customer reply replied 11 months ago
No, nothing else is hooked to the TV.
Customer reply replied 11 months ago
There was pressure on the old HDMI cable and I wonder if it has messed up the HDMI connection in the TV
Customer reply replied 11 months ago
The weight of the TV pressing on the cable. The connection is on the back at the bottom of the TV.
TV Technician: Nathan, Installer replied 11 months ago

That is a possibility, but it could also be a directv box issue,

would you be able to test something else by temporarily connecting a dvd etc to the tv?

Ask Your Own TV Question
TV Technician: Nathan, Installer replied 11 months ago

Also when you changed the cable, did you change to a different hdmi port as well?

Ask Your Own TV Question
Customer reply replied 11 months ago
Just changed it to a different port. May be the box. I'll call and get a new box sent out.
Customer reply replied 11 months ago
Still has the same issue on the new port
TV Technician: Nathan, Installer replied 11 months ago

Thank you for checking,

if you can test something else, that would help narrow it down, otherwise having the box replaced would be the next step,

Ask Your Own TV Question
TV Technician: Nathan, Installer replied 11 months ago

and if it happens with a new box (or dvd, roku, etc) too, then it is a main board issue in the tv. If it is working ok now it may just be a glitch in the boot up, but typically with plasmas that is something that will decline further until it doesn't work at all. If it is a plasma, it would be at least 5 years old at this point, which is already past its service life, so it would not be worth repairing, it would make more sense to replace it with new LED tv that will likely cost you less than repairs.

Ask Your Own TV Question
TV Technician: Nathan, Installer replied 11 months ago

Hello, it appears your question is still open.

Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work as an independent technician.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,394
31,394 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have model number UN40F5500AFXZC Smart TV........picture
I have model number UN40F5500AFXZC Smart TV........picture is snowy...hooked up to cable thru digital adapter...have tried hooking digital adapter to another TV and picture is ok....cd play picture is… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have a Panasonic High Definition Plasma Television. I am
I have a Panasonic High Definition Plasma Television. I am having trouble with it. When I turn it on, it comes on but quickly turns off. I thought it was the TV/HDMI button but it does not respond; in… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have a sharp aquas 65 inch TV. I was getting a lot of ghosting
I have a sharp aquas 65 inch TV. I was getting a lot of ghosting and now I turned it on tonight and the picture is pink and snowy. I have sound only… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
My 50 inch plasma receives analog tv ok but has stopped receiving
My 50 inch plasma receives analog tv ok but has stopped receiving digital signals. HDMI components work. Have disconnected power and reconnected but no change. is there anything else I can do? Thanks … read more
Nathan
Nathan
Installer
Bachelors of Science
31,394 satisfied customers
I have a blinking red light next to the power switch and the
I have a blinking red light next to the power switch and the TV does not work at all, no sound or picture. If I leave it unplugged all night, it MAY work the next morning. I assume this will require a… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
Hi my parents have a 2006 hitachi hd s69 ultravision plasma
Hi my parents have a 2006 hitachi hd s69 ultravision plasma tv. One day the picture came in snowy. Cable guy came out and said that it their tv going out not anything to do with the cable cord. But wh… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I have a L26WD12 and it is stuck on channel 62 (VH1) and it
I have a L26WD12 and it is stuck on channel 62 (VH1) and it is static, i can still see the picture but a lot of static and it will show if im changing the channel but never changes. ive already tried … read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
i have a samsung plasma tv. model hp s4253. the picture has
i have a samsung plasma tv. model hp s4253. the picture has a red snowy looking color over it sound and everything still works. when changing the channel the red color turns to green, then goes back t… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
I have a Sony kp-53s35 projection tv and all channels are now
I have a Sony kp-53s35 projection tv and all channels are now snowy. The cable from the wall is fine as I tested with another tv. I have verified the cable antenna setting is on and tv is using the co… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
There have been a couple of times now that the sound just goes
There have been a couple of times now that the sound just goes out on my Sony XBR KDL V32SBR1 LCD TV. Turning it off and then back on didn't help. But after it was off all night, the next day the soun… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
We had a storm last night and when lightning struck somewhere
We had a storm last night and when lightning struck somewhere around us our electric blinked and we lost power momentarily. All our electronics are hooked up to surge protectors and have come back on … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I have a TC-P50G15 Panasonic Plasma TV that has been working
I have a TC-P50G15 Panasonic Plasma TV that has been working beautifully for about 18 months. We use Direct TV satellite service. We also have a 24" HD TV hooked up to the same system. I turned on the… read more
euro-pro llc
euro-pro llc
Technician
Associate Degree
1,128 satisfied customers
i have a toshiba 42 plasma and there was a storm but it is
i have a toshiba 42" plasma and there was a storm but it is plugged into surge protector, now tv wont go on and power light is blinking and i already unplugged the tv for 30 seconds and plugged back i… read more
Joe
Joe
Associate Degree
484 satisfied customers
Last night we had a power surge. The lights were dimmed and
Last night we had a power surge. The lights were dimmed and the computer roared. Our 36" Panasonic TV went off, we were in the middle of a movie. This morning everything worked fine except the Panason… read more
COMP_GURU
COMP_GURU
Management Engineering IT
Vocational, Technical or Trade Scho
7 satisfied customers
The other night a storm knocked out the power for a few seconds.
The other night a storm knocked out the power for a few seconds. Now my Toshiba TV will not turn on, either with the Direct TV remote or the power button. This is the second time this has happened und… read more
James W
James W
Account Executive
Bachelor's Degree
2,959 satisfied customers
I have Comcast Black Box set-up with Sanyo HD TV. Get power
I have Comcast 'Black Box' set-up with Sanyo HD TV. Get power but no picture nor sound after initial showing of channel info. Older White-Westinghouse TV, without 'Black Box', has fuzzy picture & norm… read more
Chuck Williams
Chuck Williams
Freelance Electronics Technician
Vocational, Technical or Trade Scho
3,774 satisfied customers
I have a 20 inch (or so) Toshiba TV that worked fine one day;
I have a 20 inch (or so) Toshiba TV that worked fine one day; the next day absolutely no power. Thought it may have been caused by rain storm night before, but outlet is fine and work. Any ideas?… read more
TOM
TOM
tech
High School or GED
421 satisfied customers
storm caused satellite dish and tv not to work together.
storm caused satellite dish and tv not to work together. Have a vhs/dvd hooked up and a box for satellite reception. Have been without tv for 4 days and cannot get things back on line. Have checked al… read more
Edward
Edward
Retired /Self employed
High School or GED
5,933 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x