TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

My screen went out its jus black but i have sound, not rdy…

Customer Question
My screen went out...

My screen went out its jus black but i have sound, not rdy to buy another one yet what can u do to get a Picture

Technician's Assistant: What's the model number of your TV? How old is it?

E320-bo 4yrs

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Tv menu doesn't work

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Jus happened yesterday evening, came on fine then as i changed the channel it went black

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Thts it

Submitted: 11 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 minute by:
9/9/2017
TV Technician: Jack, Technician replied 11 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello
My name is ***** ***** I'll be helping you with this.
A few questions coming up and please note that there may be delays between replies if i have to gather various info .
Also ,If you seem to lose me during the chat then refresh your browser (F5 key) and /or scroll down to the last written line at the bottom , that window seem to get stuck at times .
Please send me a hello so i know you can see my reply ?

Ask Your Own TV Question
Customer reply replied 11 months ago
Hello
TV Technician: Jack, Technician replied 11 months ago

Hi

Is the screen just blank with some background light or completely dark like when the tv is off ?
If you`re not sure then darken the room and turn the tv off and on again while you observe the screen .

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
The picture is black-have sound. Where is the model number
where is the model number located? The TV is about 3 years old … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
It went off while I was watching it and I can't get it to
It went off while I was watching it and I can't get it to come back on. I push the power button. The button lights up then goes off & no TV is ever seen. I have only had this TV set since 2013. I'm ve… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
I have a 2014 Vizio 48" E series HD flat screen TV and
I have a 2014 Vizio 48" E series HD flat screen TV and yesterday the picture went blank. I still have good sound and can change channels and mute but I have no picture at all.....total blackness. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
My remote wont shut off my tv i changed batteries but it
my remote wont shut off my tv i changed batteries but it wont do anything … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Screen is black. Sound works but no picture, E4701 3-4yrs
screen stays black. can change channels but no pic … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
How do I turn the sleep timer off on the remote, e320-bo,
worked fine last night just happened this morning. then saw something about timer … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Picture went black when changing channels. Sound is fine. Cable
Picture went black when changing channels. Sound is fine. Cable menue works and shows what is on the station but no picture. The blue light that indicates tv is on comes on when you turn tv on but the… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
i had an older panasonic plasma with set top box that was working
i had an older panasonic plasma with set top box that was working fine until 2 nights ago when i went to turn it on there was only the av channel indicator on top left hand corner after turning it off… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have a toshiba 50hm66. When the tv is turned on it quickly
I have a toshiba 50hm66. When the tv is turned on it quickly shuts itself off and tries to restart itself. It does this off and on thing 1-2 times then the tv picture finally comes on and everything w… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
I turned on my TV & my U-Verse box (both with the U-Verse remote),
I turned on my TV & my U-Verse box (both with the U-Verse remote), & I only get a black screen. I've tried different channels, & I've tried bringing up something on the DVR, but the black screen is st… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have a Samsung LCD tv, model PS BN64-00759A. I turned it
I have a Samsung LCD tv, model PS BN64-00759A. I turned it on the other day and it wouldn't come on (the "bing" on/off sound occurs, but no picture, no sound), i kept trying and it came on, eventually… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
my basically brand new samsung 40in led tv stopped having sound
my basically brand new samsung 40in led tv stopped having sound yet the cable picture is fine. i pluged speakers into the audio jack and no sound came out of them either. i think i lost the damn recie… read more
alr3d
alr3d
owner
High School or GED
764 satisfied customers
Polaroide DTV HDMI - Turned TV on, picture came on momentarily,
Polaroide DTV HDMI - Turned TV on, picture came on momentarily, looked good, then picture went black, sound remained on, etc. can use the remote to even change channels. Turned off TV and back on. Scr… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
my hitachi 32ld8d20ua was working ok yesterday, switched it
my hitachi 32ld8d20ua was working ok yesterday, switched it on today and i can hear sound but no picture regardless of which input/scart or hdmi input i use...screen looks lit when switching on but no… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
I have a Sony Grand Vega Model KDF-E55A20. I replaced the
I have a Sony Grand Vega Model KDF-E55A20. I replaced the lamp about 2 months ago. The picture will come on and stay less than 1 minute. The screen goes black and there is no audio. Can you tell me wh… read more
Anthony F.
Anthony F.
Owner
High School or GED
70 satisfied customers
I have a audiovox lcd tv. It is approx. 6 years old. Yesterday
I have a audiovox lcd tv. It is approx. 6 years old. Yesterday when I turned it on the picture came on then the screen went black and I can still here the sound fine. I turned it off and back on. The … read more
25 Year Electronic Tech
25 Year Electronic Tech
Associate Degree
894 satisfied customers
I have a proscan hdtv and on tuesday i left it on to go shower
I have a proscan hdtv and on tuesday i left it on to go shower fast and when i came back the screen was black and you could only hear the sound so i though it was the channel cuz thatz happen before a… read more
Expert
Expert
Watching TV, screen went blank, no picture just sound. Tried
Watching TV, screen went blank, no picture just sound. Tried different channels, still only sound. Only two weeks old. What has happened to it?… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x