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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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There was a power outage in my area, and now I've lost the

Customer Question

There was a power outage in my area, and now I've lost the connection to my ATT400 connection, and can't remember my Password ***** reconnect.. what do I need to do to retrieve it?
JA: What's the model number of your TV? How old is it?
Customer: Let me check, it's about 4 yrs old.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The Menu works, and my DVD player and normal TV works - just not things like Netflix
JA: How long has this been an issue? What happened right before this popped up?
Customer: I mentioned, there was a power outage, Model number is *****
JA: Anything else you want the Expert to know before I connect you?
Customer: I've never had a problem with my Vizio until now... really frustrated.
Submitted: 1 month ago.
Category: TV
Customer: replied 1 month ago.
Model # E3603-82, I need to retrieve my Password ***** reconnect to ATT400, can you help?
Expert:  Jack replied 1 month ago.

Hello
My name is ***** ***** I'll be helping you with this.

Expert:  Jack replied 1 month ago.

That ATT400 would be the cable company`s router i take it ?

That model number for the tv does not compute either , could you check it again on the back cover ?