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Nothing! Grandkid messed about with remote and TV screen…

Customer Question
Nothing! Grandkid messed...

Nothing! Grandkid messed about with remote and TV screen says "MHEG only"! Can't get it to do anything.

Technician's Assistant: What's the model number of your TV? How old is it?

Toshiba 26AV505D

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

NO

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Programmes all seem to be scrambled, couldn't get BBC1, ITV or anything I recognised. Kid had run remote battery down to zero. New batteries in now but not helping.

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Don't think so, just trying to get tv back to where it was before 2 year old got it!

Submitted: 11 months ago.Category: TV
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Answered in 16 minutes by:
9/9/2017
TV Technician: Louie, Technician replied 11 months ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, have you tried unplugging the TV for an extended period of time?

...and then plugging back in directly into a different outlet?

This is an independent site and members of this online community provide information, repair tips, technical assistance as a form of paid Q & A service.

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Customer reply replied 11 months ago
I've just unplugged TV now. The cables won't reach a different socket, but I've checked my phone charger and other items work ok from this socket, so the socket seems ok. I'll leave the TV unplugged for a bit and try again. How long do you think I should leave it?
Customer reply replied 11 months ago
My phone numbers don't fit the spaces! I'm on uk land line 01462 892682 or mobile 07837 929158
TV Technician: Louie, Technician replied 11 months ago

Thank you for your kind understanding of automated-systems / machine-generated followups, ads & offers.

The longer the better. The idea is to simulate a soft RESET and dissipate residual power.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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