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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My screen is pink, Where do I find that info? Yes the menu

Customer Question

My screen is pink
JA: What's the model number of your TV? How old is it?
Customer: Where do I find that info?
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes the menu works It comes up black and the sub menu is blue
JA: How long has this been an issue? What happened right before this popped up?
Customer: It changed temporarily a few nights ago but has been fine for the past few days. Tonight I turned the tv on and the "smart" symbol comes up in black but when the picture comes in it is pink
JA: Anything else you want the Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: TV
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

What is the model of the tv?
Are the apps (netflix, amazon, etc) all pink?

Customer: replied 1 month ago.
Model UN40ES6100
Apps are in correct color
Expert:  Nathan replied 1 month ago.

Okay so what content is in pink then? Cable/satellite? Dvd?

Expert:  Nathan replied 1 month ago.

Hello, it appears your question is still open.
Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.
Nathan