Facing TV Problems? Ask a TV Technician.
Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.
I'm sorry you're having trouble with it, I need more info to troubleshoot the problem.1- Could you please get me the complete model number written on back cover or side panel of TV?2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
NOTE: Phone call or any other offer is automated and not sent by me. Feel free to ignore it if you prefer to troubleshoot the problem here in text chat.
- Does screen glow/ show light at all when turn On TV power?
Model number written on back cover or side panel of TV.
OK, lets try easy thing first that might work.
- Have you tried to disconnect TV and cable box power cords from power outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?If not yet, please try it now and reply back with the result.
OK, take your time
Sorry to hear that, can you tell me the brand/ make of your TV?- Do you see a dim picture if shine a flashlight closely on the screen at an angle while TV power is On?
Yes, typing info for you
OK, it is backlight system failure problem, sorry for this news.
Either power supply board or backlight LEDs inside screen are not working and causing the issue, some times main board of TV could also be defective. Since I do not have your TV model number so unable to pin point the bad part/ board.
It needs further troubleshooting inside TV to determine what board/ part is bad to get it replaced that will fix the problem, I'm sorry it is not any wrong setting/ reset issue but it is hardware related failure that needs defective board replacement in TV.
If you are not comfortable working on it yourself then you may please use following link to get list of TV repair shops in area which will help to get repair quote...http://www.tvrepairpros.com/http://www.tvrepairman.com/I'm sorry there is no easy or quick fix for this problem and it is definitely hardware failure that needs defective board replacement to resolve the issue. I trust my input will help you out to make decision about this TV repair or invest that money on new replacement TV. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page so I can get credit of my work on website. Thank you.
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