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Looks like it died. No video. No sound. Just black. Any

Customer Question
Looks like it died...

Looks like it died. No video. No sound. Just black. Any options?

Technician's Assistant: What's the model number of your TV? How old is it?

Where would I find the number. It is 3 years old. Big 65 inch 4K.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No menu.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Playing this afternoon. Charter Spectrum. Took a nap. Woke up to dark screen. Audio only.

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Tv will turn on. Just dark screen. Nothing.

Submitted: 8 months ago.Category: TV
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Answered in 5 minutes by:
9/9/2017
TV Technician: Shahid, Technician replied 8 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 12,902
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 8 months ago

I'm sorry you're having trouble with it, I need more info to troubleshoot the problem.
1- Could you please get me the complete model number written on back cover or side panel of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

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Customer reply replied 8 months ago
Tv wall mounted. Where is number. Connected to charter spectrum.
Customer reply replied 8 months ago
No call. Just internet chat.
TV Technician: Shahid, Technician replied 8 months ago

NOTE: Phone call or any other offer is automated and not sent by me. Feel free to ignore it if you prefer to troubleshoot the problem here in text chat.

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Customer reply replied 8 months ago
Where is number found?
TV Technician: Shahid, Technician replied 8 months ago

- Does screen glow/ show light at all when turn On TV power?

Model number written on back cover or side panel of TV.

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Customer reply replied 8 months ago
Turn it on. Then soft blue light. Fades to black.
TV Technician: Shahid, Technician replied 8 months ago

OK, lets try easy thing first that might work.

- Have you tried to disconnect TV and cable box power cords from power outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result.

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Customer reply replied 8 months ago
Okay stand by
TV Technician: Shahid, Technician replied 8 months ago

OK, take your time

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Customer reply replied 8 months ago
Rebooted. Still dark screen. Can't get menu or input either.
TV Technician: Shahid, Technician replied 8 months ago

Sorry to hear that, can you tell me the brand/ make of your TV?
- Do you see a dim picture if shine a flashlight closely on the screen at an angle while TV power is On?

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Customer reply replied 8 months ago
Very dim light. Vizio 70 inch 4K.
Customer reply replied 8 months ago
Still there?
TV Technician: Shahid, Technician replied 8 months ago

Yes, typing info for you

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TV Technician: Shahid, Technician replied 8 months ago

OK, it is backlight system failure problem, sorry for this news.

Either power supply board or backlight LEDs inside screen are not working and causing the issue, some times main board of TV could also be defective. Since I do not have your TV model number so unable to pin point the bad part/ board.

It needs further troubleshooting inside TV to determine what board/ part is bad to get it replaced that will fix the problem, I'm sorry it is not any wrong setting/ reset issue but it is hardware related failure that needs defective board replacement in TV.

If you are not comfortable working on it yourself then you may please use following link to get list of TV repair shops in area which will help to get repair quote...
http://www.tvrepairpros.com/
http://www.tvrepairman.com/
I'm sorry there is no easy or quick fix for this problem and it is definitely hardware failure that needs defective board replacement to resolve the issue. I trust my input will help you out to make decision about this TV repair or invest that money on new replacement TV.
If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page so I can get credit of my work on website.
Thank you.

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Customer reply replied 8 months ago
Thanks anyway. Bye...
TV Technician: Shahid, Technician replied 8 months ago

Bye

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TV Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: TV
Satisfied Customers: 21,811
Experience: 10+ years
Verified

Hi,

Do you still need help with your issue?

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Josh
Josh
Josh, Technician
Category: TV
Satisfied Customers: 21,811
21,811 Satisfied Customers
Experience: 10+ years

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