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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I used go have the closed caption function, but now I get

Customer Question

I used go have the closed caption function, but now I get the message "unavailable."
JA: Just to clarify, what's the exact make and model of your machine?
Customer: I can't bsa sunbet closed captions anymore.Samsung Un40H6203AFX2Z
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I can't get closed captions o. Samsung g UN40H520eAFXZA
JA: How long has this been an issue? What happened right before this popped up?
Customer: Z couple of days. Nothing unusual.
JA: Anything else you want the Expert to know before I connect you?
Customer: No.
Submitted: 1 month ago.
Category: TV
Expert:  Shahid replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.