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Can't get a picture on screen, New E55-E1, No and same on…

Customer Question
Can't get a picture...

Can't get a picture on screen

Technician's Assistant: What's the model number of your TV? How old is it?

New E55-E1

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No and same on all imputs

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Tv was off

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Not at this time

Submitted: 11 months ago.Category: TV
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Answered in 4 minutes by:
9/9/2017
TV Technician: Aric, Technician replied 11 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,764
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 11 months ago

How long have you owned this set for please, and what is connected to it (for example: cable box, SAT box, etc.)? Also when you first turn the TV on does the Vizio "V" display on the screen?

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TV Technician: Aric, Technician replied 11 months ago

Please view my reply and send one back to proceed.

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