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I have a great picture but no sound. Volume is at max. I…

Customer Question
I have a great...

I have a great picture but no sound. Volume is at max. I checked to see if it was on HDMl/Auto and it was. What else can I do?

Technician's Assistant: What's the model number of your TV? How old is it?

It is about 8 years old. Worked fine this morning.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Just checked--yes

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It worked this morning. About 3:15, I turned it on and couldn't get sound.To my knowledge this has not been a problem before. I did try the manual volume on the bottom of the flat screen, but all I did switch the source to video--got it back on TV

Technician's Assistant: Anything else you want the Expert to know before I connect you?

The PVR box went off briefly (blue light) and I turned it back on. I also checked to see if it was muted--was not. Have been looking at trouble shooting and FAQ--that's how I knew to check the Audio (I had pressed that earlier a couple of times).

Submitted: 11 months ago.Category: TV
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Answered in 1 minute by:
9/9/2017
TV Technician: Shahid, Technician replied 11 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,479
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 11 months ago

I'm sorry you're having trouble with it, I need more info to troubleshoot the problem.
1- Could you please get me the complete model number written on back cover or side panel of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

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Customer reply replied 11 months ago
Sorry I haven't used this surface before and was expecting an email--
1. It is a Samsung TV model #UN32D40038D manufactured in 2011.
2. we have Shaw Cable which uses a PVR digital box. There is a DVD player connected. I don't know if the others work--I do know that the blue light is on the digital box and it means it is working. I do not know how to go to PVR, Haven't used the DVD in a long time --don't know how to use it. My husband usually deals with all of this.
Customer reply replied 11 months ago
I don't want to spend more money--think it is best that I call someone to come out or take my TV in for repair. I thought the $51 fee would cover the consult, not that I would need to then pay an extra 30-40 for phone calls. I am sure that it will eventually end with "your TV is too old, or you better have someone come to service it.
Customer reply replied 11 months ago
Are you there?
Customer reply replied 11 months ago
I thought you were connected with my Shaw Cable service--it looks like it is an entirely different company. Am I correct?
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