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Evidently the control that receives the signal from the

Customer Question
Evidently the control that...

Evidently the control that receives the signal from the remote is not working. A new remote did not solve the problem. Is this a costly repair changing the receiver?

Technician's Assistant: What's the make/model of your device? How old is it?

It's a Panasonic with built in VCR and DVD player. It's about 10 or 12 years old. I don't know the model, will have to look it up.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I have bought 2 new remotes. Received one today. The reemotes I had worked sometimes and then quit. The new one worked for a few minutes then quit for good. I blew out the sensor on the TV but no help.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Well , this is my wifes TV with built item and she hates to give it up

Submitted: 11 months ago.Category: TV
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Answered in 17 minutes by:
9/8/2017
TV Technician: Nathan, Installer replied 11 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,363
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Could you tell me the model number of the tv, please?

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Customer reply replied 11 months ago
It would be hard to get to, since it is in acabinet and it is very heavy. On the front it is called TRIPLE PLAY. I'll try to get the Model number but it may take awhile.
TV Technician: Nathan, Installer replied 11 months ago

No problem, take your time.

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Customer reply replied 11 months ago
I don't hear well so email would be bet
TV Technician: Nathan, Installer replied 11 months ago

Sure, just reply back here when you're able to locate the model number, please.

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Customer reply replied 11 months ago
Maybe I need to come back later after I get the model number.
Customer reply replied 11 months ago
I'll have to wait for help to pull it out to get the number. It'll be tomorrow before I get it.
Customer reply replied 11 months ago
Why have I been charged since I don't have any answer yet?
TV Technician: Nathan, Installer replied 11 months ago

That is how the site works, you paid the fee when posting your question. I will be happy to continue assist you when you have the necessary details.

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TV Technician: Nathan, Installer replied 11 months ago

Hello, it appears your question is still open.
Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.
Nathan

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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