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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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When i use the roku for either netflix or amazon, i can

Customer Question

when i use the roku for either netflix or amazon, i can select the movie or program but when it starts to play, the sound stays and the screen goes black
JA: What's the model number of your TV? How old is it?
Customer: jvc em40nf5
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no regular tv is fine vcr is fine
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothing unusual
JA: Anything else you want the Expert to know before I connect you?
Customer: i had called costco concierge about it and they said it was likely driven by the image size change 1080 for example
Submitted: 1 month ago.
Category: TV
Expert:  Shahid replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 1 month ago.

- What is connected to JVC TV to get Netflix and Amazon video streaming channels?