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Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 11457
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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Sound went out. bar in upper right hand corner saying mute

Customer Question

sound went out. gray bar in upper right hand corner saying mute o . with the mute symbol with a line thru it
JA: What's the model number of your TV? How old is it?
Customer: e370va
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes.
JA: How long has this been an issue? What happened right before this popped up?
Customer: just happened today. was pausing DVR when it happened on the cable remote
JA: Anything else you want the Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: TV
Expert:  Shahid replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 1 month ago.

It could be problem within cable box/ DVR connected to TV.

- Have you tried to disconnect TV and cable box power cords from power outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result and if problem resolved then a positive rating to answer would be highly appreciated.

Expert:  Shahid replied 1 month ago.

Do you need any further assistance with this question?