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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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The picture blinks on and off and there is no sound, Don`t

Customer Question

The picture blinks on and off and there is no sound
JA: What's the model number of your TV? How old is it?
Customer: Don`t know the model#. It`s in my RV, bought it six months ago
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just noticed it today. Was fine two weeks ago when we were in South Dakota
JA: Anything else you want the Expert to know before I connect you?
Customer: Nope
Submitted: 1 month ago.
Category: TV
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Can you please get me the model number, which is printed on a sticker on the back of the tv?

Is the rv 6mo old, or the tv is (both new)?

Customer: replied 1 month ago.
Can't get to the model no. at this time - Sansui LED
TV- Sorry about that
Expert:  Nathan replied 1 month ago.

I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or call your bank to clear a security hold on your account (the 2nd charge is usually what triggers this, not a problem with the card number/info).

If you prefer to continue here in chat, that is fine too. Just let me know either way.

Thanks,

Nathan

Expert:  Nathan replied 1 month ago.

Hello, it appears your question is still open.
Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.
Nathan