How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

The tv has all lights flashing and the lamp will light and

Customer Question

the tv has all lights flashing and the lamp will light and go out and light again for a few seconds and go back out after a few seconds and then the tv will shut off
JA: What's the model number of your TV? How old is it?
Customer: 11 years old model #hls5687w
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no picture what so ever
JA: How long has this been an issue? What happened right before this popped up?
Customer: was working fine and yesterday it wouldn't turn on
JA: Anything else you want the Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: TV
Expert:  Mike G. replied 1 month ago.

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

Expert:  Mike G. replied 1 month ago.

How long have you had the tv?

Has the tv ever been serviced?

Have any parts ever been replaced?

Expert:  Mike G. replied 1 month ago.

Are you having website difficulties preventing you from replying?