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No picture, E3D320VX i dont remember when i bought it but i…

Customer Question
E3D320VX i dont remember...

E3D320VX i dont remember when i bought it but i almost never use it

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No, the screen stays black when I hit the menu button

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

The on light comes on and then the V and then it goes black again

Technician's Assistant: Anything else you want the Expert to know before I connect you?

I unplugged it, held the power button for 30 secs and then powered it up again and nohing

Submitted: 11 months ago.Category: TV
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Answered in 1 minute by:
9/8/2017
TV Technician: Shahid, Technician replied 11 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,498
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 11 months ago

- Do you get sound from TV speakers of connected video source while screen stays black?
- Do you see a dim picture if shine a flashlight closely on the screen at an angle?

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Customer reply replied 11 months ago
I was getting sound on one channel only
I dont have a flashlight but it seems completely black to me. I also shuts itself off. Is that normal?
Customer reply replied 11 months ago
no additional 26.00 call
Customer reply replied 11 months ago
I'm about too cancel this ripoff 7 day free trial right now
TV Technician: Shahid, Technician replied 11 months ago

NOTE: Phone call or any other offer is automated and not sent by me. Feel free to ignore it if you prefer to troubleshoot the problem here in text chat.

Please contact customer service(###) ###-####for any billing issue or question cancellation.

Thanks

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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