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TV will not power on have checked electric call clog did the…

Customer Question
TV will not power...

TV will not power on have checked electric call clog did the reset procedure still no power

Technician's Assistant: What's the model number of your TV? How old is it?

Probably three years old maybe I think it is a 60 inch where would I find the model

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No I checked power source no problem same power source as my dish box that works fine had this problem once before do you need my name and address to look it up

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Used it last week no problem change batteries in remote tried starting with button on the TV

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Yes I want it fixed

Submitted: 11 months ago.Category: TV
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Answered in 1 minute by:
9/8/2017
TV Technician: Shahid, Technician replied 11 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,494
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 11 months ago

I'm sorry you're having trouble with it, I need more info to troubleshoot the problem.
1- Could you please get me the complete model number written on back cover or side panel of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

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TV Technician: Shahid, Technician replied 11 months ago

Please provide following basic info about TV to troubleshoot the issue..

1- Could you please get me the complete model number written on back cover or side panel of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

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