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I am trying to set up netflix on my tv through my dvd

Customer Question
I am trying to...

I am trying to set up netflix on my tv through my dvd player. I think there is a network problem. I cannot get connected. I have spoken to netflix and time warner and now was referred to you.

Technician's Assistant: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?

It is a Viera, plasma. We have had the tv a long time. Time Warner went through the network steps and we almost got it going. The WiFi is working I have the incription key and network name. That's all I know.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No problems with anything else. I need someone to help guide me through the steps to watch it. I go to the tv and change it to HDMI 2 then I don't where to go.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing. I hadn't gottten into netflix for months. We don't have a smart tv, trying to get in thru; dvd blueray. It used to work.

Submitted: 8 months ago.Category: TV
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Answered in 1 day by:
9/10/2017
TV Technician: Ronald Brock,
 replied 8 months ago
Ronald Brock
Category: TV
Satisfied Customers: 125
Experience: Contractor for Time Warner Cable at The Fenix Group
Verified

Hello, my name is ***** ***** i will be assisting you with your question today. Can you please verify for me that the WiFi is connected to the internet on your blueray player and not your tv.

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TV Technician: Ronald Brock,
 replied 8 months ago

are you still needing assistance with your question?

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Ronald Brock
Ronald Brock
Ronald Brock
Category: TV
Satisfied Customers: 125
125 Satisfied Customers
Experience: Contractor for Time Warner Cable at The Fenix Group

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