JA: Hello. How can I help?
Customer: I have a JVC
JLE47BC3500 and the side hdmi
port quit working and the back one is broke. I do not have the original remote, and was wondering if there was a way to reset the tv without it and hopefully fix the hdmi so I can connect my Direct TV box.
JA: Can you guesstimate how old your JVC is? And just to clarify, what's the exact model?
Customer: It is 4 or 5 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes, the side one quit working awhile back. The back one was working but the cords had to sit a certain way, now it just quit, period.
JA: How long has this been an issue? What happened right before this popped up?
Customer: The side one hasn't worked for quite awhile and I think, not positive, it started when we had a power surge a few years ago. 4 of our TV's were blown when that happened as well as the garage door opener and a tread mill. This is the only tv that worked after that.
JA: Anything else you want the Expert to know before I connect you?
Customer: I think that is all