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Shahid, Technician
Category: TV
Satisfied Customers: 11422
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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It is just turning on and off and won't go past the welcome

Customer Question

It is just turning on and off and won't go past the welcome screen
JA: What's the model number of your TV? How old is it?
Customer: Insignia Roku tv
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I can't get to sources/inputs. It turns on to its initial blue screen and then turns off
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing. It's our bedroom tv. I wAtched it this morning, and was watching in the living room before coming into the bedroom to this
JA: Anything else you want the Expert to know before I connect you?
Customer: That's all thanks
Submitted: 1 month ago.
Category: TV
Expert:  Shahid replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 1 month ago.

- Could you please get me the complete model number written on back cover or side panel of TV?

Customer: replied 1 month ago.
Model ns-32dr310na17
Customer: replied 1 month ago.
The red power light is flashing
Customer: replied 1 month ago.
R u there?
Expert:  Shahid replied 1 month ago.

Yes, I'm here

Customer: replied 1 month ago.
Blue screen is cycling on and off
Expert:  Shahid replied 1 month ago.

Can you please unplug TV power cord from power outlet for 10 minutes, replug back in and reply back with the result.

Customer: replied 1 month ago.
Expert:  Shahid replied 1 month ago.


Customer: replied 1 month ago.
Problem seems to be resolved
Expert:  Shahid replied 1 month ago.

Excellent. glad to know problem is resolved.

If you're satisfied, please rate me a 5-star at the top of your page so I can get credit of my work on website.
Thank you.