Facing TV Problems? Ask a TV Technician.
Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.
Can you please recheck and make sure the connection cable between TV and one-connect box is plugged securely and tight in both units?
OK, please unplug TV power cord from power outlet for 5 minutes, replug back in and reply back with the result.
NOTE: Phone call or any other offer is automated and not sent by me. Feel free to ignore it if you prefer to troubleshoot the problem here in text chat.
Did you try suggestion I requested in previous reply?
OK, there is only one way to verify the one-connect cable or one-connect box to hook it in another same model TV, if possible.
And alternate way is to get replacement cable and one-connect box for this TV.
Do you want me to find out required things for you?
I guess I can find it for you
Can you get me the model number off of one-connect box?
One-connect box would have a model number written on label/ sticker, can you please check it?
No, model number would start like SEK-xxxx and might be written on bottom side of box
OK, please click on following link to view one-connect link box image, is it similar to one you have?
OK, box color could be changed but it is available at following supplier, one-connect box, connection cable and a remote, all for $80
I hope these info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page so I can get credit of my work on website.Thank you
Good question, do you see a label pasted on bottom of one-connect box that should have part number BN94-07655D
Please check the supplier link that I just sent you in previous reply, ignore the Amazon link
yes, it is still available on that ebay link
There are few other one-connect box that can work with your TV including the one I showed here
OK, good luck, I'm opting out.