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Whenever I turn my tv on. it says 720p. I paid extra for…

Customer Question
Whenever I turn my...

Whenever I turn my tv on. it says 720p. I paid extra for 1080p. why is the tv saying 720p?

Technician's Assistant: What's the make and model of your tv, and has turning it on been a problem in the past?

Vizio 32" Smart TV

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Don't know I have a HDMI connector plugged into the HDMI 2 plug

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Since I bought the TV. 8/09/17

Submitted: 11 months ago.Category: TV
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Answered in 5 minutes by:
9/7/2017
TV Technician: Mike G., Technician replied 11 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,624
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

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TV Technician: Mike G., Technician replied 11 months ago

Who is your channel provider? comcast or directv or time warner or...

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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