How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Aric Your Own Question
Aric
Aric, Technician
Category: TV
Satisfied Customers: 44955
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
24739752
Type Your TV Question Here...
Aric is online now
A new question is answered every 9 seconds

Yesterday I was watching TV when one of my cats knocked the

Customer Question

Yesterday I was watching TV when one of my cats knocked the TV over. It turned upside down. I don't know if he broke it, but it stopped working. What do you thinkI should do?
Submitted: 1 month ago.
Category: TV
Expert:  Aric replied 1 month ago.

I'm reviewing your details and will reply shortly.

Expert:  Aric replied 1 month ago.

Unfortunately whenever these screens are impacted, or any external pressure (a fall or being tipped over is a catalyst for this as well), is put on them it generally causes the screen to fail (the LCD panel has liquid in between two layers that produces the image). It does unfortunately indicate that the LCD panel is faulty and there aren't any fixes for this beyond replacing the entire screen of the TV (which costs 80% of what the TV cost when new, and requires dismantling and reassembly of the set to fix the issue). I'm sorry to have to tell you but the TV is not really repairable after there this occurs, aside from purchasing a used one of the exact same model on eBay and then disassembling it for it's screen.

The only other thing you can do to try and recoup some of the loss is to contact a site that purchases these sets with faulty/damaged screens and then sells the internal boards to TV repair shops. The site below is a used/pulled parts supplier and may be able to help on that end:

http://www.shopjimmy.com

Expert:  Aric replied 1 month ago.

Other than that, I'm sorry for the bad news here and wish there were an economical fix. Let me know if you need more help. Also, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?