TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I have a sharp aquos, hooked up since day 1 on my nose

Customer Question
I have a sharp...

I have a sharp aquos, hooked up since day 1 on my nose system. All of a sudden there is no sound watching tv. I can change my nose to listen to music and it's fine.

Technician's Assistant: Can you guesstimate how old your Sharp is? And just to clarify, what's the exact model?

Maybe a year old give or take a little time.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No only sound from tv.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

3-4 days

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Turned the tv off as always to go to sleep and the next morning there was no sound

Submitted: 8 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 minute by:
9/7/2017
TV Technician: Shahid, Technician replied 8 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 12,951
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Ask Your Own TV Question
TV Technician: Shahid, Technician replied 8 months ago

I'm sorry you're having trouble with it, I need more info to troubleshoot the problem.
1- Could you please get me the complete model number written on back cover or side panel of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

3- Please elaborate what "nose system" you're referring in question?

Ask Your Own TV Question
Customer reply replied 8 months ago
Is there another way of getting the model number? I am a female and the tv is on the wall
Customer reply replied 8 months ago
Dvr, sorry it's Bose system
Customer reply replied 8 months ago
Dvr & bose system are connected to the tv. Been this way since purchasing the tv & upon shutting it down about 3-4 nights ago, the next day was no sound
TV Technician: Shahid, Technician replied 8 months ago

Thanks for the info.

So you get sound from Bose system when playback CD etc but no sound when watch cable channels, is this correct?

Ask Your Own TV Question
Customer reply replied 8 months ago
this is correct
TV Technician: Shahid, Technician replied 8 months ago

OK, it seems cable box/ DVR would not be sending out sound signals to TV and rebooting the cable box should fix the problem.

- Have you tried to disconnect TV and cable box power cords from power outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result

Ask Your Own TV Question
TV Technician: Shahid, Technician replied 8 months ago

Any luck?

Ask Your Own TV Question
Customer reply replied 8 months ago
I've done so & with luck I have sound from the tv. The Bose isn't working now at all. Mystery! Not even through other sources.
TV Technician: Shahid, Technician replied 8 months ago

This is odd, have you checked the connection cables on Bose system to make sure all are plugged securely and tight?

Ask Your Own TV Question
Customer reply replied 8 months ago
Over and over lol.
TV Technician: Shahid, Technician replied 8 months ago

OK, does the Bose system power stay On and what other audio sources are connected to it?

Ask Your Own TV Question
Customer reply replied 8 months ago
only device is the dvr to the tv. The system also has the built in Am/fm receiver that isn't working (the sound)
Customer reply replied 8 months ago
If I leave the Bose off working strictly with the dvr & tv, the picture won't come one. But powering the Bose on the picture on the tv displays and the sound but the sound is through the tv.
TV Technician: Shahid, Technician replied 8 months ago

I'm not sure how the connection setup is made there among these things.

Bose is sound system so it should be connected to Audio Out of TV for sound signals and has nothing to do with picture.

Cable box/DVR is video source to TV and should be connected directly into TV for picture and sound and Bose system has nothing to do with picture on TV.

Can you please check how the Bose system is hooked to TV or what type of cable/ wire is used for that?

Ask Your Own TV Question
Customer reply replied 8 months ago
Correct, the problem is nothing was disconnected for any of this to take place. No cords or anything for this result.
Customer reply replied 8 months ago
I only mentioned that the tv only showed a picture with the Bose system on. To let you know that the Bose is on and working. Now it's just no sound from it for either the tv and/or radio.
TV Technician: Shahid, Technician replied 8 months ago

If TV gives sound from its internal speakers that means it Audio Out ports are disabled and needs to be enabled by going into audio or setting/ setup menu of TV (depends and varies on model to model) so the external sound system (Bose system here) could get sound signals.

Not sure why Bose isn't giving sound output when select Radio, may be it is set on FM band and no antenna plugged into.

I really need your TV model number at this point to proceed further.

Ask Your Own TV Question
Customer reply replied 8 months ago
I will see what the setting is on the tv. Maybe with all the attempts to get it working I may have changed a setting
TV Technician: Shahid, Technician replied 8 months ago

Yes, that is quite possible, you would need to check TV Speaker option in TV menu to set it on Off/ or select external sound system to enable audio out port of TV so the Bose system can get audio signals from TV.

Before the sound was totally missing and that was issue of cable box that has been resolved. I hope these info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page so I can get credit of my work on website.
Thank you.

Ask Your Own TV Question
TV Technician: Shahid, Technician replied 8 months ago

Do you need any further assistance with this question?

Ask Your Own TV Question
Was this answer helpful?
Ask Shahid Your Own Question
Shahid
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 12,951
12,951 Satisfied Customers
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech

Shahid is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
how to reset or troubleshoot an rca television
how to reset or troubleshoot an rca television… read more
Jeff the TV Guy
Jeff the TV Guy
Service Technician
Vocational, Technical or Trade Scho
739 satisfied customers
I have a Sony Bravia and it just started to act up, it wont
I have a Sony Bravia and it just started to act up, it won't change channels, turn down the volume, or let you change options. Also it will freeze on a station, goes to black, then vertical lines. The… read more
Electra-Tech
Electra-Tech
107 satisfied customers
sharp aquos turns on but only displays please wait screen it
sharp aquos turns on but only displays please wait screen it is getting signal volume works and channels change on cable box… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
My satellite antenna is having trouble finding satellites;
My satellite antenna is having trouble finding satellites; and once found, it loses the signal … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
Is this antenna only to replace cable, i.e., Comcast. Or,
Is this antenna only to replace cable, i.e., Comcast. Or, can it pull in Direct TV and/or Dish Network channels? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
We are trying to select the antenna and our remote is not
We are trying to select the antenna and our remote is not working correctly. The remote has the light turn on. Sometimes it will turn on and off the tv but not most of the time. We are trying to hook … read more
Harry
Harry
1,703 satisfied customers
RCA antenna 1935GM is there a stronger antenna available.
RCA antenna 1935GM is there a stronger antenna available … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Bought antenna for tv,everything hook on correctly,channel
bought antenna for tv,everything hook on correctly,channel selection stuck on 2 … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I just ordered a tv antenna and amplifier but forgot to
I just ordered a tv antenna and amplifier but forgot to check if a HD TV was necessary or does it work with all tvs? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Can a wireless antenna be disconnected from a yamaha
can a wireless antenna be disconnected from a yamaha receiver … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Trying to connect antenna. Model =UN32EH4000FXZA. THE MENU
Yes antenna air auto program analog or digital std hex orc don't know… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have an antenna but ti need an antenna booster..can you
I have an antenna but ti need an antenna booster..can you give me some good advice as to what anteanna booster to get for my vizio TV? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
My TV wont let me turn up the volume and I cant get the menu
My TV won't let me turn up the volume and I can't get the menu up on it. What's the problem?… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,673 satisfied customers
My 37 Olevia HDTV is frozen on the Power Up/Show Room menu
My 37" Olevia HDTV is frozen on the Power Up/Show Room menu setting, even after being rebooted by unplugging it overnight. I recently connected a digital antenna in place of my cable box and there is … read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
my tv has no signal on the screen, What do I do?
my tv has no signal on the screen, What do I do?… read more
Steve
Steve
Chief Engineer
9 satisfied customers
My TV only shows snow and has no sound. I have comcast cable.
My TV only shows snow and has no sound. I have comcast cable. The phone and computer are fine. what do I do? Mary Jane Myers… read more
Steven
Steven
Technician
Vocational, Technical or Trade Scho
1,429 satisfied customers
How do I hook up an antenna to work on my tachi ultravision
how do I hook up an antenna to work on my Hitachi ultravision digital tv 60v500a I don't have cable at my residence… read more
Jack
Jack
technician
factory trained engineer
2,163 satisfied customers
How do I tune my palsonic tv - have moved it from one house
How do I tune my palsonic tv - have moved it from one house to another? And now do not get any signal… read more
Martin
Martin
Electrical engineer
Bachelor's Degree
486 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x