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I have an older sharp aqua's 1080 P TV probably eight years…

Customer Question
I have an older...

I have an older sharp aqua's 1080 P TV probably eight years old. I brought it over from my other house and bought a Roku device. I connected the Roku device to the HDM I port number five and I cannot get the TV to work

Technician's Assistant: Have you tested the connections by doing a ping utility test?

No

Technician's Assistant: What happened right before this popped up?

I am on my iPad talking to you

Technician's Assistant: What troubleshooting have you tried?

I tried pushing the menu button on the sharp TV and nothing appears

Submitted: 9 months ago.Category: TV
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Answered in 8 minutes by:
9/7/2017
TV Technician: Shahid, Technician replied 9 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,121
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 9 months ago

- Could you please get me the complete model number written on back cover or side panel of TV?

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Louie
Louie, Technician
Category: TV
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