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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Vizio Model M470SL just stopped picture and sound (went

Customer Question

Vizio Model M470SL just stopped picture and sound (went black). Hookups to TV are Bose Speaker
JA: What's the model number of your TV? How old is it?
Customer: Model M470SL 47" purchased about 7-8 years ago
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Screen went black suddenly with some sound. Turned it off and next turn on was NO SOUND. Hooked up devices are BOSE Sound, A DVR, VCR and DVD in one unit. There were some lightening strikes about that time but all appliances still had power.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It just happened yesterday 9/13
JA: Anything else you want the Expert to know before I connect you?
Customer: Just want to know why it went black
Submitted: 1 month ago.
Category: TV
Expert:  Shahid replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 1 month ago.

- Does power indicator on TV turn On solid or blink when press power button?

- Does screen glow/ show light or any graphics appear when turn On TV power?