TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

Hooked up my sisters tv with At&T cable box. Worked fine.

Customer Question
Hooked up my sisters tv...
Hooked up my sisters tv with At&T cable box. Worked fine. The I Unplugged cords to pull cords through a media cabinet hole and plugged cords back into back of cable modem. Now screen has a red X. I have tried holding Ok Button and Down Arrows button together and then holding Power button but the only thing that appears is the HDMI2 --help!
Submitted: 2 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 minute by:
9/7/2017
TV Technician: Mike G., Technician replied 2 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7,482
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems.... Are you available to chat with me right now?

Ask Your Own TV Question
TV Technician: Mike G., Technician replied 2 months ago

Is the Red X on the screen right now?

Ask Your Own TV Question
Customer reply replied 2 months ago
55358;�
TV Technician: Mike G., Technician replied 2 months ago

Appears site sent you a phone call offer. I did not send the offer.
I am not available by phone, but we can continue our chat.....

Ask Your Own TV Question
Customer reply replied 2 months ago
Red X on screen now
TV Technician: Mike G., Technician replied 2 months ago

First thing to try is:

-Leave the tv On.

-Locate the POWER cord for the ATT box and unplug it from the back of the box or the wall outlet.

-Wait 20 seconds and plug that power cord back in.

-Watch the tv screen as the ATT box boots up.

Reply and let me know what happens.

Ask Your Own TV Question
Customer reply replied 2 months ago
Red X appears again
TV Technician: Mike G., Technician replied 2 months ago

Is there more than one tv box used in this home? You'll want to reset the MAIN tv box, then after it comes online, go ahead and reset the other tv boxes.

Ask Your Own TV Question
Customer reply replied 2 months ago
It's an apt--- so I assume I do the same drill u just told me in her bedroom unit?
TV Technician: Mike G., Technician replied 2 months ago

If the bedroom unit is the MAIN tv box, then yes. Reset the MAIN tv box FIRST, let it come online. Then go back to the other boxes and reset them.

Ask Your Own TV Question
Customer reply replied 2 months ago
THe bedroom TV works fine and is just the TV--not sure which one is the main one--I think its the living room--the one that it isn't working.
TV Technician: Mike G., Technician replied 2 months ago

I would suggest you try resetting the other box.

Ask Your Own TV Question
Customer reply replied 2 months ago
I think I did it? 3 dots appeared and no w there is a wheel. If I screwed up her bedroom TV now-she is going to kill me! Mike- can I switch to a phone call?
TV Technician: Mike G., Technician replied 2 months ago

I'm sorry but I am not available by phone...

Ask Your Own TV Question
Customer reply replied 2 months ago
Oh GOD now the bedroom tv has a red X!!!!!!!
TV Technician: Mike G., Technician replied 2 months ago

So before all this started, you had TWO working ATT tv boxes. Correct?

Ask Your Own TV Question
TV Technician: Mike G., Technician replied 2 months ago

Can you get me the model number off of each of these ATT tv boxes?

Ask Your Own TV Question
Customer reply replied 2 months ago
but she switched TV's in living room.
TV Technician: Mike G., Technician replied 2 months ago

Can you get me the model number off of each of these ATT tv boxes?

Ask Your Own TV Question
Customer reply replied 2 months ago
AT&T set up two boxes--one in bedroom and one in living room. She got a different TV--we hooked it up last night--working fine until I unplugged the cords from back of the cable box in living room TV and RED X. Bedroom was not effected. Now in rebooting bedroom--it now has a RED X
TV Technician: Mike G., Technician replied 2 months ago

I understand. Can you get me the model number off of each of these ATT tv boxes?

Ask Your Own TV Question
Customer reply replied 2 months ago
living room is vip2250
Customer reply replied 2 months ago
I rebooted bedroom again--it might be working! I have two wheels and a moving bar!!!!!!!
TV Technician: Mike G., Technician replied 2 months ago

Excellent! All the best.

Please do submit a 5 star rating at the top of this page so that I am at least recognized for helping with your question. If you are having issues with the rating try refreshing the page.

Ask Your Own TV Question
Customer reply replied 2 months ago
Connection Success message! on bedroom tv Waiting for picture
Customer reply replied 2 months ago
Mike! Wait---the original problem has not been solved! The living room tv not working!
TV Technician: Mike G., Technician replied 2 months ago

Strange stuff... Are you playing with any other connections other than the power cords?

Ask Your Own TV Question
TV Technician: Mike G., Technician replied 2 months ago

Haven't heard back from you. Feel free to reply back.

Ask Your Own TV Question
Ask Mike G. Your Own Question
Mike G.
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7,482
7,482 Satisfied Customers
Experience: 10 Years Audio Video Repair & Setup

Mike G. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,906 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,425 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My Panasonic LCD TV screen is darker on one side and the
My Panasonic LCD TV screen is darker on one side and the overall picture seems darker than when I first bought it. I don't know of you need this but the following numbers are on the back of the unit: … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My picture went black on my 46 in. smart tv. Could here
My picture went black on my 46 in. smart tv. Could here voices but no pic. On every channel … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
I came across a Panasonic PT-52LCX86 at a garage sale (as
Hi. I came across a Panasonic PT-52LCX86 at a garage sale (as best I can read the label). It doesn't power on at all. Could this be repaired? … read more
Harry
Harry
7 satisfied customers
I have vertical upright cdmi outlets on my tv and the rook
i have vertical upright cdmi outlets on my tv and the rook cable snapped off. do you sell extender cables that will work … read more
Harry
Harry
7 satisfied customers
Tv won't turn on. no blue light. Not yet. trying it now
tv won't turn on. no blue light JA: Is your TV connected to a surge protector or power strip? Customer: yes JA: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then pluggi… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
I have sound with no picture. I replaced the bulb and still
I have sound with no picture. I replaced the bulb and still does not work … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
316 satisfied customers
Just disconnected a TV downstairs that was working and
Just disconnected a TV downstairs that was working and reconnected an Insignia TV and we are getting a 'No Signal' message. It has a coaxial connection and the Comcast modem is powered up. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a Sony Bravia KDL-40X3100. Not sure but I can't see
not sure but I can't see to tune digital free to air tv … read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
43 satisfied customers
Have a KD-34XBR960. turn on and the red light blinks 7
have a KD-34XBR960. turn on and the red light blinks 7 times,then 7 times rapedly....the TV never turns on. thanks NICK … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
Tv model pn51e530a3f missing the picture on the top half of
Tv model pn51e530a3f missing the picture on the top half of the creen … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
20 satisfied customers
Samsung 8 series with One connect. I am having problems
samsung 8 series with One connect. I am having problems getting audio through my receiver. The satellite feed is hitting the TV, just no audio … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
I have a 55 ich samsung tv is just went blue screen. I
I have a 55 ich samsung tv is just went blue screen. I cannot change the channel or see volume adjuster or anything. its just blue and the cable and dvd do not do anything … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
I tried to clean a spill off the screen last night and today
I tried to clean a spill off the screen last night and today there is blue green shadowing on a lot of the faces, skin areas and other things … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My tv is working great except there is no sound. Samsung
Hello my tv is working great except there is no sound … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
I have a Samsung model pn60e6500efxzc plasma tv that turns
hi Im Gary I have a Samsung model pn60e6500efxzc plasma tv that turns on and will allow sound and can change channels through my satellite receiver but I cant get a picture its just a black screen ,th… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
We just bought the tv and set it up and it has a black line
We just bought the tv and set it up and it has a black line going right throught the middle of the pictur … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
How do I hook up headphones to get tv audio output from
how do I hook up headphones to get tv audio output from current large screen tvs which it seems no longer have a audio output on back to feed directly to headphones or wireless speakers … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
Just got a new vizio, model # E60-E3. can't find any way to
just got a new vizio, model # E60-E3. can't find any way to connect the old [at least 10 years] cable box to the new tv. I think my next step is to call direct tv. any suggestions? I do not like deali… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x