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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a message on the screen that says to enter a 4 digit

Customer Question

I have a message on the screen that says to enter a 4 digit numeric pin. I don"t have a pin or need a parental control function.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Verizon Plasma
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Menu does not work neither do any keys work,
JA: How long has this been an issue? What happened right before this popped up?
Customer: I got a messahe that we did not have a internet connection. I unplugged the internet and pushed the reset button and SET PARENTAL vame up on the screen.
JA: Anything else you want the Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: TV
Expert:  Shahid replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 1 month ago.

- Could you please get me the complete model number written on back cover or side panel of TV?