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NS-32D311NA17, video is OK, no audio on channels, Voice

Customer Question
NS-32D311NA17, video is OK...

NS-32D311NA17, video is OK, no audio on channels, Voice setting is on default or TV. Tried different sources--TV box or DTA box. What next?

Technician's Assistant: What's the exact make and model of your television? And how long has this been happening with the channels?

Insignia NS-32D311NA17. This is happening during initial setup

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

TV menu works and the audio on Menu works fine but no voice on channels

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing this is ou-of-the box issue. Installation complete except for audio.

Submitted: 11 months ago.Category: TV
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Answered in 3 minutes by:
9/7/2017
TV Technician: Anthony_Infotech, Technician replied 11 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,385
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 11 months ago

So that is two entirely separate inputs still no sound, set is new, OK first thing to do is re-boot everything the box and the TV by unplugging both from wall-power wait 5 mins re-plug back in again,let me know if there is any change

Anthony

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