My Toshiba LCD
TV periodically loses sound, and there is no pattern to it.
JA: What's the model number of your TV? How old is it?
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: TV menu works. I can go for days with no problem, and then suddenly I turn on a programme and there's no sound.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Several months ago it started. Thanks to subtitles, I didn't do anything about it. BUT, that's not exactly accurate.
JA: Anything else you want the Expert to know before I connect you?
Customer: I disconnect the wire that goes into the cable box, and wait 10 seconds, and then replug it. And sometimes that works.