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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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You tell me please. I have had my router checked out & my

Customer Question

You tell me please. I have had my router checked out & my internet service..,all is Im told but I gave trouble getting on Netflix & staying on it. Sometimes it comes up great maybe runs for a few minutes then goes back to the movie listings. I have had my speed of internet increased but that is not helping. I dont know much about this kind of stuff as aim an older person. Pkease help me.
JA: What's the model number of your TV? How old is it?
Customer: Where might I find #
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes i can get to menue
JA: How long has this been an issue? What happened right before this popped up?
Customer: Constantly for 3 weeks & some befor that.
JA: Anything else you want the Expert to know before I connect you?
Customer: I know this if very flusterating
Submitted: 1 month ago.
Category: TV
Expert:  Richard replied 1 month ago.

Hi there and welcome

What is the make and model of the TV you are viewing Netflix on?

Please let me know