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The connection for the coax cable for direct tv came off, I…

Customer Question
The connection for the...

The connection for the coax cable for direct tv came off

Technician's Assistant: What's the model number of your TV? How old is it?

I am not where the tv is so I do not Have access to the model number. It is 15 months old. It is a 55" 4K model.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes. No. The problem is that the connector came loose from the tv. If you replace it and hold it the tv gets a signal. I need to know how to put it back and get it to stay in place

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

The tv was moved

Submitted: 11 months ago.Category: TV
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Answered in 9 minutes by:
9/7/2017
TV Technician: Sam Dennis Bradley, Technician replied 11 months ago
Sam Dennis Bradley
Sam Dennis Bradley, Technician
Category: TV
Satisfied Customers: 173
Experience: Have been repairing tv's since 1981 and always learning and researching the newest technology. Currently operating a TV repair shop online as well as offline.
Verified

did the coax cable come off the tv or the cable box?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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