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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My rca smart tv is not getting netflix or youtube and it

Customer Question

My rca smart tv is not getting netflix or youtube and it says it is disconnected, but the tv works from the modem.
JA: What kind of computer do you have?
Customer: Samsung.
JA: Have you installed any updates recently?
Customer: Samsung.
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: It's on automatic updates, it my tv not my computer.
Submitted: 1 month ago.
Category: TV
Expert:  Dan replied 1 month ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Have both services been working until now?

Customer: replied 1 month ago.
Samsung, but it is my tv not my computer.
Yes and today netflix and you tube stopped working.
Customer: replied 1 month ago.
I have paid $5 for this service and I am not paying more for a tv that is still under warranty.
Expert:  Dan replied 1 month ago.

Okay thank you. Does your TV connect to your network wirelessly?

Customer: replied 1 month ago.
06 September 2017 06:55
Samsung, but it is my tv not my computer.
Yes and today netflix and you tube stopped working.
06 September 2017 06:56
I have paid $5 for this service and I am not paying more for a tv that is still under warranty.
Customer: replied 1 month ago.
No, it is on ethernet.