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I CAN'T GET THE PICTURE TO COME ON. e60-e3 TWO YEARS OLD,

Customer Question
I CAN'T GET THE PICTURE...
I CAN'T GET THE PICTURE TO COME ON.
JA: What's the model number of your TV? How old is it?
Customer: e60-e3 TWO YEARS OLD
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: what IS THE tv menu?
JA: How long has this been an issue? What happened right before this popped up?
Customer: my wife could not the TV to work. She got a new box from our provider. That worked except we got a lot of other stuff on our screen. I pushed the button on the lower right on the back and it came off, except now the tv would not turn off. Screen said "no input" or something like that. I tried to get that to go off and now I can't get any picture.
JA: Anything else you want the Expert to know before I connect you?
Customer: no
Submitted: 2 months ago.Category: TV
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Answered in 3 minutes by:
9/6/2017
TV Technician: Mike G., Technician replied 2 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7,459
Experience: 10 Years Audio Video Repair & Setup
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Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
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TV Technician: Mike G., Technician replied 2 months ago

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Louie
Louie, Technician
Category: TV
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