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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Had lightning last night.TV shut off and then screen was

Customer Question

Hi! Had lightning last night.TV shut off and then screen was black after I turned it back on. LG 55eg9100 OLED
JA: Has this happened before? And have you tried unplugging your LG and leaving it off for a few hours?
Customer: no never before. yes i did unplug and retry
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: cant see anything at all, no menus nothing.pure black. but i know the tv is on you can hear a click and the red led light goes off (which is normal)
JA: How long has this been an issue? What happened right before this popped up?
Customer: just last night. lightning outside
JA: Anything else you want the Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: TV
Expert:  Mike G. replied 1 month ago.

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

Expert:  Mike G. replied 1 month ago.

What is the approximate purchase date of the tv?

Expert:  Mike G. replied 1 month ago.

Are you having website difficulties preventing you from replying?