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Trying to hook up an old pioneer elite 1010 but cant get…

Customer Question
Trying to hook up...

Trying to hook up an old pioneer elite 1010 but cant get speaker to work

Technician's Assistant: Can you guesstimate how old your Pioneer is? And just to clarify, what's the exact model?

10 -12 years? pioneer elite pro 1010hd

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes, hooked up hdmi to input 1 and one speaker to left side speaker input but no sound

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It was hooked up to complicated home theater, we just moved to a condo so just trying for basic cable with any audio

Technician's Assistant: Anything else you want the Expert to know before I connect you?

No thanks

Submitted: 11 months ago.Category: TV
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Answered in 1 minute by:
9/6/2017
TV Technician: Joe AV, Technician replied 11 months ago
Joe AV
Joe AV, Technician
Category: TV
Satisfied Customers: 66
Experience: Technical Support Infrastructure and Network engineer
Verified

Hello and welcome. My name is ***** ***** I will be assisting you with this request. Please allow me a moment to review the request.

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Customer reply replied 11 months ago
thanks
Customer reply replied 11 months ago
hello?
TV Technician: Joe AV, Technician replied 11 months ago

ok. I have a few things for us to try.

1 Make sure speaker cables connected properly

2 check that mute is off and volume is up

3 please try both left and right

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Customer reply replied 11 months ago
no mute button, remote is missing
TV Technician: Joe AV, Technician replied 11 months ago

this will be challenging to troubleshoot without a remote. I am going to repost this request to see if a colleague may have some ideas to troubleshoot without a remote..

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TV Technician: Jack, Technician replied 11 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hi , I`m Jack

Still need help with this ?

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