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Have been watching Food Network chanel but now I get Error…

Customer Question
Have been watching Food...

Have been watching Food Network chanel but now I get Error 60.002. How can I fix

Technician's Assistant: What's the make/model number of your device? How old is it?

Model 2500x serial 18c28t0005054

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Today only . Just turn it on just now . Yesterday worked ok

Submitted: 11 months ago.Category: TV
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Answered in 50 minutes by:
9/6/2017
TV Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: TV
Satisfied Customers: 22,269
Experience: 10+ years
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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TV Technician: Josh, Technician replied 11 months ago

Please unplug the power cord from the ROKU

Wait 2 minutes

Plug in the power cord and power on the ROKU

Do you still have the issue?

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Customer reply replied 11 months ago
tried it twice
TV Technician: Josh, Technician replied 11 months ago

Do you still have the same error?

Who is your internet service provider?

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Customer reply replied 11 months ago
stil same. at&t. Other chanels work fine. Just cooking chanel is the trouble
TV Technician: Josh, Technician replied 11 months ago

I am not able to locate an error code 60.002

Please call ROKU at 1-***-***-**** to see if they can locate the error code that you mentioned

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Customer reply replied 11 months ago
They have no technical help on Roku's older than 2015. On line no help either.
TV Technician: Josh, Technician replied 11 months ago

Unfortunately, I do not see any error code for 60.002

Does the message have anymore details with it?

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Customer reply replied 11 months ago
model 2500x Roku 4yrs old
TV Technician: Josh, Technician replied 11 months ago

Unfortunately, I do not see any error code for 60.002

Does the message have anymore details with it?

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Customer reply replied 11 months ago
not authorized to view. Please check your subscription or parental guide settings
Customer reply replied 11 months ago
message is: You are not authorized to view this video. Check your subscription or parental guide settings
TV Technician: Josh, Technician replied 11 months ago

Did you check the subscription or parental guide settings?

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