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Black screen, sound o.k. One day

Customer Question
Black screen, sound o.k. ...

Black screen, sound o.k.

Technician's Assistant: I'll do all I can to help. How long have you been dealing with this?

One day

Technician's Assistant: Do you plan on doing the work yourself?

No

Submitted: 11 months ago.Category: TV
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Answered in 3 minutes by:
9/6/2017
TV Technician: Aric, Technician replied 11 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,783
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 11 months ago

Since there are no details posted here, I need to request the following info:

1) What's the model number off of the back of the TV?

2) How long have you owned it for (roughly)?

3) If you use the original TV remote and press MENU, or Volume UP- do those indicators display on the screen please?

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