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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Black screen, sound o.k. one day, no, no

Customer Question

black screen, sound o.k.
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: one day
JA: Do you plan on doing the work yourself?
Customer: no
JA: Anything else we should know to help you best?
Customer: no
Submitted: 1 month ago.
Category: TV
Expert:  Aric replied 1 month ago.

I'm reviewing your details and will reply shortly.

Expert:  Aric replied 1 month ago.

Since there are no details posted here, I need to request the following info:

1) What's the model number off of the back of the TV?

2) How long have you owned it for (roughly)?

3) If you use the original TV remote and press MENU, or Volume UP- do those indicators display on the screen please?