TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

My smart tv won't coonenect to the wifi. It's A Sharp Aquos…

Customer Question
My smart tv won't...

My smart tv won't coonenect to the wifi.

Technician's Assistant: Just to clarify, what's the exact make and model of your smart tv?

It's A Sharp Aquos 55"

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes the menu works. All my others devices connect. i have done it before with the WPS button, but now it won't connect

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It hasn't connected for two days now. I don't know what caused it. I turned it on and I got an internet not ready message.

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Thats all I know

Submitted: 5 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Customer reply replied 5 months ago
Hello
Customer reply replied 5 months ago
Is anyone there
Answered in 1 hour by:
9/6/2017
TV Technician: Shahid, Technician replied 5 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 12,185
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Ask Your Own TV Question
TV Technician: Shahid, Technician replied 5 months ago

- Could you please get me the complete model number written on back cover or side panel of TV?

Ask Your Own TV Question
Customer reply replied 5 months ago
It is mounted to the wall. I can unmount it by myself. It is a Sharp Aqous 55" sn\mart tv. It usually connects when I use the WPS feature. WhenI check the status the tv recognizes the modem, but it won't connect
TV Technician: Shahid, Technician replied 5 months ago

OK, lets try easy thing first that might work..

- Have you tried to disconnect TV and wifi router/ modem power cords from power outlet for 10 minutes to reset, replug back in, let wifi router/ modem reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result

Ask Your Own TV Question
Customer reply replied 5 months ago
OK....give me 10 minutes
TV Technician: Shahid, Technician replied 5 months ago

Sure, take your time

Ask Your Own TV Question
Customer reply replied 5 months ago
modem is reset and tv is plugged in again
TV Technician: Shahid, Technician replied 5 months ago

OK, please run network setup to connect the TV to wifi and reply back with the result

Ask Your Own TV Question
TV Technician: Shahid, Technician replied 5 months ago

OK, so TV recognize the wifi modem but doesn't connect it to get internet?

Ask Your Own TV Question
TV Technician: Shahid, Technician replied 5 months ago

Please click on Initialize option on TV screen to redo the network setup.

If problem still persist then find Reset option in TV menu to restore TV to default settings and again run network setup.

Ask Your Own TV Question
Customer reply replied 5 months ago
I reset tv and tried to connect again, but it failed
TV Technician: Shahid, Technician replied 5 months ago

Sorry to hear that, let me forward this question to our Networking Experts to assist you further as it looks like DNS or Gateway setting issue in TV.

I'm opting out to forward the question to Network category.

Ask Your Own TV Question
Customer reply replied 5 months ago
ok.....thanks for trying to help
TV Technician: Byron, PC Support Tech replied 5 months ago
Byron
Byron, PC Support Tech
Category: TV
Satisfied Customers: 3,116
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

I notice in the second screenshot you posted it shows the name of your wireless network (ATT8.....)

but it also lists your security type as None (which can't be correct if it takes a password ***** connect to the network)

From that screen click Change > Search
Find your AT&T network name in the list of available networks and select it
Enter your network password ***** see if it will connect that way.

Ask Your Own TV Question
Customer reply replied 5 months ago
ok...let me reset again
Customer reply replied 5 months ago
I don't see a search option
TV Technician: Byron, PC Support Tech replied 5 months ago

You want the TV to search for wireless networks and then select yours and connect to it.

Please watch this: https://www.youtube.com/watch?v=nTrwA7SOJvA

Ask Your Own TV Question
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
2,950 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Smart tv is all that comes on & it keeps poping off & on -
smart tv is all that comes on & it keeps poping off & on - can't pull up menu … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,658 satisfied customers
I can't get amazon prime on my smart tv. Samsun Smart TV
The tv works. I can get netflix, but not Amazon Prime … read more
Harry
Harry
872 satisfied customers
MY SMART TV KEEPS REPEATING THE SMART TV SCREEN AND THE FIVE
MY SMART TV KEEPS REPEATING THE SMART TV SCREEN AND THE FIVE ICON SCREEN AND RARELY GOES BEYOND THAT. THE ONLY WAY TO STOP IT IS TO PULL THE PLUG … read more
Shahid
Shahid
Technician
12,185 satisfied customers
I have a 2016 model Sony smart TV with Netflix connect
I have a 2016 model Sony smart TV with Netflix connect button on the remote control. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,322 satisfied customers
My 55" Samsung smart TV blinks 5 times smart TV logo comes
My 55" Samsung smart TV blinks 5 times smart TV logo comes on for a second then goes blank and no sound … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
328 satisfied customers
My smart tv is not allowing Netflix or other feature to
my smart tv is not allowing Netflix or other feature to work … read more
stevenl1469
stevenl1469
26 satisfied customers
This concerns my Sony Smart TV, Model #: KDL60W850B. On a
This concerns my Sony Smart TV, Model #: KDL60W850B. On a daily basis, in order to access Netflix or You Tube, I am forced to go through the network set-up process in order to gain access. Sometimes i… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
The mouse on remote for 32" smart TV will not operate, so we
The mouse on remote for 32" smart TV will not operate, so we cannot access Netfix which is main reason for purchase. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,322 satisfied customers
Just bought a Samsung Smart tv to use in an area of the
Just bought a Samsung Smart tv to use in an area of the house with no cable or dish connection and no antenna. We just want to stream not necessarily receive live tv as we are out of an area we can do… read more
Harry
Harry
872 satisfied customers
Is my Samsung model un40h5003bf considered a smart TV, and
Is my Samsung model un40h5003bf considered a smart TV, and can I play Netflix on it? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,658 satisfied customers
Have ..Samsung Smart TV. ModelUN4OD6000SFXZA. SER#
wAS GIFT 3YEARS AGO? bUT IF THERE WAS A CARD MAILING i BELIEVE i WOULD SEND ONE IN… read more
Shahid
Shahid
Technician
12,185 satisfied customers
Is a Model EPS44R2-16 a Smart TV that will connect to the
Is a Model EPS44R2-16 a Smart TV that will connect to the internet? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,322 satisfied customers
I bought a visio smart TV and turned it on for the first
I bought a visio smart TV and turned it on for the first time and there are cracks that appear on the screen. What does this mean? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,658 satisfied customers
My Smart TV will not connect wirelessly to the router. The
My Smart TV will not connect wirelessly to the router. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
80 satisfied customers
My 47 in. LG smart tv will turn on but there is no sound or
My 47 in . LG smart tv will turn on but there is no sound or picture. Before it 'died' yesterday morning I had been having heavy static issues that would go away after 15-20 min but all else was worki… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,658 satisfied customers
My 55 in Smart TV will not connect to internet, could it be
My 55 in Smart TV will not connect to internet, could it be a bad wifi chip ? … read more
Shahid
Shahid
Technician
12,185 satisfied customers
Samsung Smart TV not working, Netflix, Amazon, Spotify and
Samsung Smart TV not working, Netflix, Amazon, Spotify and Pandora … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
232 satisfied customers
Samsung smart tv. will not turn on. Samsung smart tv
working fine last night. I went to turn it on today and only had volume for a few seconds so I turned it off and now it won't turn back on. No picture. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,658 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x