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Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 11453
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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No sound, Samsung. About 1 month old, Only have directv at

Customer Question

No sound
JA: What's the model number of your TV? How old is it?
Customer: Samsung. About 1 month old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Only have directv at this point
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just started this afternoon apparently
JA: Anything else you want the Expert to know before I connect you?
Customer: No just want sound
Submitted: 1 month ago.
Category: TV
Expert:  Shahid replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 1 month ago.

- Do you get volume display on screen when push volume button on TV remote?

- Is there any external soundbar/ system connected to TV for sound?

Customer: replied 1 month ago.
No soundbar.
Expert:  Shahid replied 1 month ago.

- Do you get volume display on screen when push volume button on TV remote?

Customer: replied 1 month ago.
I get volume display on tv with tv remote
Expert:  Shahid replied 1 month ago.

Thanks for the info, it seems cable box isn't sending out sound signals to TV, rebooting the cable box should fix the issue.

- Have you tried to disconnect TV and cable box power cords from power outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result

Customer: replied 1 month ago.
I have. But WillI have but Wii try again
Expert:  Shahid replied 1 month ago.

OK, if problem persist then we need to verify the TV with another video source such as DVD/ Bluray player or gaming console etc as a test.

Alternate option is to verify the Directv box on another TV.

This way we will verify the defective thing, either TV or cable box.

Expert:  Shahid replied 1 month ago.

Any luck?