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No sound, Samsung. About 1 month old, Only have directv at…

Customer Question
Samsung. About 1...

Samsung. About 1 month old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Only have directv at this point

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just started this afternoon apparently

Technician's Assistant: Anything else you want the Expert to know before I connect you?

No just want sound

Submitted: 11 months ago.Category: TV
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Answered in 5 minutes by:
9/6/2017
TV Technician: Shahid, Technician replied 11 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,477
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 11 months ago

- Do you get volume display on screen when push volume button on TV remote?

- Is there any external soundbar/ system connected to TV for sound?

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Customer reply replied 11 months ago
No soundbar.
TV Technician: Shahid, Technician replied 11 months ago

- Do you get volume display on screen when push volume button on TV remote?

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Customer reply replied 11 months ago
I get volume display on tv with tv remote
TV Technician: Shahid, Technician replied 11 months ago

Thanks for the info, it seems cable box isn't sending out sound signals to TV, rebooting the cable box should fix the issue.

- Have you tried to disconnect TV and cable box power cords from power outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result

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Customer reply replied 11 months ago
I have. But WillI have but Wii try again
TV Technician: Shahid, Technician replied 11 months ago

OK, if problem persist then we need to verify the TV with another video source such as DVD/ Bluray player or gaming console etc as a test.

Alternate option is to verify the Directv box on another TV.

This way we will verify the defective thing, either TV or cable box.

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TV Technician: Shahid, Technician replied 11 months ago

Any luck?

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