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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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The Samsung BluRay surround sound system & speakers works

Customer Question

The Samsung BluRay surround sound system & speakers works fine when watching regular cable on Samsung tv. However, the voice is garbled when watching a DVD or Netflix or renting a movie. Have to listen from the TV speakers. BluRay model is HTF5500W and the Samsung TV Model is UN65F6300AF.
JA: What's the model number of your TV? How old is it?
Customer: UN65F6300AFXZA about 4 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I don't know what that means
JA: How long has this been an issue? What happened right before this popped up?
Customer: since we bought it in November 2013
JA: Anything else you want the Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: TV
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Can you tell me how everything is connected currently (bluray, soundbar, tv)?

Expert:  Nathan replied 1 month ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.