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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Tv will not come back on after thunderstorm, Vizio do not

Customer Question

Tv will not come back on after thunderstorm
JA: What's the model number of your TV? How old is it?
Customer: Vizio do not know how old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No just the one in my rooom
JA: How long has this been an issue? What happened right before this popped up?
Customer: About an hour. Right after a loud thunder and lightning occcured
JA: Anything else you want the Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: TV
Expert:  Aric replied 1 month ago.

I'm reviewing your details and will reply shortly.

Expert:  Aric replied 1 month ago.

What is the full model number off of the back of the Vizio, and "roughly" how old is it (less than or over a year please)? Additionally (IMPORTANT) are there currently ANY signs of life on the TV at all (power light lit, etc.)?

Expert:  Aric replied 1 month ago.

Review my reply and send one back to proceed.

Customer: replied 1 month ago.
I do not want to be on the site. I thought it was my cable company. I need to pot out now.
Expert:  Aric replied 1 month ago.

I do too.

Customer: replied 1 month ago.
I need to get out of this site and do not want this
Expert:  Aric replied 1 month ago.

The cable company can't help with this by the way, they don't have any responsibility for the TV actually powering on.