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The tv was purchased 7/16 and everything were working

perfectly until last month I...
The tv was purchased 7/16 and everything were working perfectly until last month I am not able to connect to YouTube
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: Vizio M55-EO
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The tv works perfectly
JA: How long has this been an issue? What happened right before this popped up?
Customer: A month or so ago
JA: Anything else you want the TV Expert to know before I connect you?
Customer: YouTube connection is the only issue
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Answered in 16 minutes by:
8/23/2017
Jason Jones
Jason Jones, Customer Service
Category: TV
Satisfied Customers: 17,116
Experience: Several years of troubleshooting.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

When you attempt to use Youtube on the TV, what occurs? Are you given any type of error message? If so, what is that error message?

I will be standing by, looking forward to your response.
Thank you,
Jason

Jason Jones
Jason Jones, Customer Service
Category: TV
Satisfied Customers: 17,116
Experience: Several years of troubleshooting.
Verified
Jason Jones and 87 other TV Specialists are ready to help you
Ask your own question now
Customer reply replied 3 months ago
Instead of century link the exfinity link is the one that is unlocked
Electrotech2017
Electrotech2017, Audio and Video Technician
Category: TV
Satisfied Customers: 282
Verified
Phone call session started
Customer reply replied 3 months ago
My problem was not resolved at all
Customer reply replied 3 months ago
Is it gonna be another charge

Hello,

I am sorry for the wait. It appears that someone accepted your request for a phone call, but did not call you. When that is done, I am not notified of such.

May I remotely connect to a computer on your network so that I can fix this problem for you? During the remote session, we will be able to communicate via a chat window.

- Jason

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Jason Jones
Jason Jones
Jason Jones, Customer Service
Category: TV
Satisfied Customers: 17,116
17,116 Satisfied Customers
Experience: Several years of troubleshooting.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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