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The tv was purchased 7/16 and everything were working

The tv was purchased...

The tv was purchased 7/16 and everything were working perfectly until last month I am not able to connect to YouTube

Technician's Assistant: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?

Vizio M55-EO

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The tv works perfectly

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

A month or so ago

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

YouTube connection is the only issue

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Answered in 16 minutes by:
8/23/2017
Jason Jones
Jason Jones, Customer Service
Category: TV
Satisfied Customers: 19,234
Experience: Several years of troubleshooting.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

When you attempt to use Youtube on the TV, what occurs? Are you given any type of error message? If so, what is that error message?

I will be standing by, looking forward to your response.
Thank you,
Jason

Jason Jones
Jason Jones, Customer Service
Category: TV
Satisfied Customers: 19,234
Experience: Several years of troubleshooting.
Verified
Jason Jones and 87 other TV Specialists are ready to help you
Ask your own question now
Customer reply replied 10 months ago
Instead of century link the exfinity link is the one that is unlocked
Electrotech2017
Electrotech2017, Audio and Video Technician
Category: TV
Satisfied Customers: 680
Verified
Phone call session started
Customer reply replied 10 months ago
My problem was not resolved at all
Customer reply replied 10 months ago
Is it gonna be another charge

Hello,

I am sorry for the wait. It appears that someone accepted your request for a phone call, but did not call you. When that is done, I am not notified of such.

May I remotely connect to a computer on your network so that I can fix this problem for you? During the remote session, we will be able to communicate via a chat window.

- Jason

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Satisfied Customers: 19,234
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