Facing TV Problems? Ask a TV Technician.
Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems.... Are you available to chat with me right now?
What have you tried so far (besides pressing power button on remote)?
Is there sound playing from the tv speakers?
Please try this:-unplug the tv POWER cord from the wall outlet.-wait 3 full minutes then plug in the tv power cord and try to turn on using the button on the tv, not remote.
REPLY back here and tell me what happens.
Since unplugging didn't help- I'm very sorry to say, this is going to be an internal failure that requires diagnosis and parts inside the tv be replaced. If you want to DIY, let me know and I may be able to help you with that here. Substantial electronics experience is required on your part. Otherwise you will need to use local repair shop. In home repairs start at $250 on this model so it is worth repairing.
Regardless of what you decide to do, I really want you to be satisfied with my service, so before I send the rating options, I want to know if you inclined to give me 5 stars for best service or if you require something more.
Note: You should not base the rating on the fact that your tv needs parts or services outside of our control.
If you are having issues with the rating try refreshing the page.