Facing TV Problems? Ask a TV Technician.
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.
Yes, I can certainly help you with that, can you tell me more about the problem?
My apologies for the delay. I didn't see your first message come through,
Do you know the model number of the printer?Do you see a wifi icon/logo on the printer display (looks like cell phone bars or radio/antenna waves)? If so, is it lit/flashing?
So it is lit solid? What color?
Okay that should mean that it is connected then.
Can you please look on the printer display screen for the SETTINGS button (you may have to arrow over/down to look through multiple pages/screens to find that), then under settings look for Network, then Wireless/wifi and tell me if it shows as a connected status there.
That part is okay, and how it should be.
So this actually isn't a printer issue so much as it is a computer issue at this point.
Please go unplug power to your wifi router for a few minutes, then try to print again.
If no change, I'll next guide you through uninstalling and reinstalling the printer.
It isn't as difficult as it sounds, I'll be here to guide you through, but try the router first as it may not even be necessary to do the rest.
That may have been part of the issue as well, it may have been loose or unplugged.
Give it another 5 minutes or so to start up, then try to print and see how it works.
You're welcome, and good luck!
They do, but it is unlikely they got mixed around if the computer is still working.
Okay and were you able to print, or did you still get the same error message?
Okay on the computer,
go to the start menu, then to devices & printers (you may have to go to control panel or Settings first),
in the printers folder, click on the printer, then on Remove Device.
Then bookmark/favorite this page to get back with me,
as the next step will be to reboot the computer
and I'll guide you from there
Did you restart the computer after?
You should have a bookmark or favorites menu in your web browser to get you back here
when you're back, go here: https://support.hp.com/us-en/drivers/selfservice/hp-envy-7640-e-all-in-one-printer-series/6617267/model/6779508
there you'll see a orange button to download and install the latest software/drivers.
Once you click the link, it will download the program, which you'll then run/open, and it will guide you through the prompts on screen, just keep saying yes/ok to move forward.
Great! Glad to hear that did the trick,
what sometimes happens is that the printer software on the computer gets corrupted and can't connect, so the uninstall/reinstall process is used to establish a new link between them.
You're welcome. Have a great night!Nathan