Facing TV Problems? Ask a TV Technician.
HelloWelcomeI am sorry you are having trouble here,I am presently reviewing your question be with you very soon.Anthony
Please reboot any satellite or cable box you may be using by un-plugging the box from wallpower wait 5 mins then re-plug back in again do the same with the TV at the same time, let everything boot back up (usually 3 to 5 mins) then let me know if anything changes please
Hello, This is Aric- a different expert. Is there any chance you can get me the full model number off of the back of the Samsung? Also, is the picture simply dark, or are the colors wrong?
Okay, so it's simply dark- and that is usually caused by a premature fault in the TV's backlight power supply. There are no quick fixes for this beyond unplugging the set for a length of time in the hopes that it resets. Beyond that it requires the power supply inverter board be replaced, and the cost for that varies depending on screen size and model number. So that said, if leaving it unplugged for a length of time does not help, then the set will need to come off of the wall either way for repairs or to access the model.
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So are you looking to try to repair this yourself?
Okay please hang on.
If you're still having the same problem after leaving it unplugged for a length of time, then unfortunately this indicates the set's power supply output to the screen lighting failed and the board needs to be replaced in most cases. This is a "plug and play" part- meaning no soldering or special tools are needed to replace it. Only a screwdriver and about a half hour of your time. That part can be purchased for your set at the link below for just under $70:
Alternatively, if you're not comfortable with this type of work, then at a shop this is $200-$250 parts and labor, which is typically not cost effective as a brand new 42" LED Smart TV starts at around the same cost. However if you'd like to inquire on repairs, or seek a 2nd opinion, you can use the link below to locate a shop in your area if you'd like:
Other than that, I'm sorry for the bad news and wish there were a quick fix.
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Did you need further assistance with this?
Okay. You paid the website a deposit to work with me, but I am not actually paid unless you click a positive rating. Could you do that for me please?