TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV
This answer was rated:

I have some colour issues with my samsung tv. Its about 3yrs

I have some colour issues...
I have some colour issues with my samsung tv
JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?
Customer: its about 3yrs old, I don't play it much haven't uplugged it
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes when I go to netflix on either the tv or my blu ray player its dark
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has only been an issue since Saturday, water had come in from the apartment above mine, not a lot but then it wouldn't take much to affect electronics
JA: Anything else you want the TV expert to know before I connect you?
Customer: Nothing else worked perfectly till Saturday
Show More
Show Less
Ask Your Own TV Question
Answered in 3 minutes by:
8/21/2017
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,376
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

Ask Your Own TV Question

Please reboot any satellite or cable box you may be using by un-plugging the box from wallpower wait 5 mins then re-plug back in again do the same with the TV at the same time, let everything boot back up (usually 3 to 5 mins) then let me know if anything changes please

Anthony

Ask Your Own TV Question
Customer reply replied 4 months ago
The apps page where I get netflix is still dark.
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,751
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

Hello, This is Aric- a different expert. Is there any chance you can get me the full model number off of the back of the Samsung? Also, is the picture simply dark, or are the colors wrong?

Ask Your Own TV Question
Customer reply replied 4 months ago
To get the full model number would be difficult,its hard to get at. When I go to the apps page it is dark, I have tried to fiddle with colour and brightness but no help. This only started yesterday

Okay, so it's simply dark- and that is usually caused by a premature fault in the TV's backlight power supply. There are no quick fixes for this beyond unplugging the set for a length of time in the hopes that it resets. Beyond that it requires the power supply inverter board be replaced, and the cost for that varies depending on screen size and model number. So that said, if leaving it unplugged for a length of time does not help, then the set will need to come off of the wall either way for repairs or to access the model.

Ask Your Own TV Question

Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

Ask Your Own TV Question
Customer reply replied 4 months ago
Model after some work is UN46EH5300FXZC

So are you looking to try to repair this yourself?

Ask Your Own TV Question
Customer reply replied 4 months ago
it would be cheaper

Okay please hang on.

Ask Your Own TV Question

If you're still having the same problem after leaving it unplugged for a length of time, then unfortunately this indicates the set's power supply output to the screen lighting failed and the board needs to be replaced in most cases. This is a "plug and play" part- meaning no soldering or special tools are needed to replace it. Only a screwdriver and about a half hour of your time. That part can be purchased for your set at the link below for just under $70:

https://www.bonanza.com/listings/Samsung-UN46EH5300-Power-Supply-BN44-00667A/496229576?goog_pla=1&gpid=76984043941&keyword=&goog_pla=1&pos=1o3&ad_type=pla&gclid=Cj0KCQjwierMBRCHARIsAHl9i4Fka7w822TB7Tsz2cEXnynt5bYRyrZf9BtS4LF7UNjlx930z_ehVMQaAhINEALw_wcB

Alternatively, if you're not comfortable with this type of work, then at a shop this is $200-$250 parts and labor, which is typically not cost effective as a brand new 42" LED Smart TV starts at around the same cost. However if you'd like to inquire on repairs, or seek a 2nd opinion, you can use the link below to locate a shop in your area if you'd like:

http://www.tvrepairpros.com

Other than that, I'm sorry for the bad news and wish there were a quick fix.

Let me know if you need more help. Also, could you please click a POSITIVE RATING (3-5 stars at the top of the page) and click SUBMIT so that I am credited for working with you today?

Ask Your Own TV Question

Did you need further assistance with this?

Ask Your Own TV Question
Customer reply replied 4 months ago
I don't think so, I'll get my brother to change this part.

Okay. You paid the website a deposit to work with me, but I am not actually paid unless you click a positive rating. Could you do that for me please?

Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,751
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified
Aric and 87 other TV Specialists are ready to help you
Ask your own question now
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,751
45,751 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Is a Model EPS44R2-16 a Smart TV that will connect to the
Is a Model EPS44R2-16 a Smart TV that will connect to the internet? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,273 satisfied customers
I have Samsung 65 Curved smart tv Now it is not working,
I have Samsung 65 Curved smart tv Now it is not working, just writing "Not for sale" … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,123 satisfied customers
I bought a visio smart TV and turned it on for the first
I bought a visio smart TV and turned it on for the first time and there are cracks that appear on the screen. What does this mean? … read more
Aric
Aric
Technician
45,751 satisfied customers
My brother bought a smart tv the remote is not the regular
My brother bought a smart tv the remote is not the regular remote. are you able to get regular remotes for the Samsung 40" M530D series, they do not have cable, do not know how to work the remote with… read more
Jack
Jack
technician
factory trained engineer
2,159 satisfied customers
My Smart TV will not connect wirelessly to the router. The
My Smart TV will not connect wirelessly to the router. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
62 satisfied customers
I have a smart tv and am unable to connect to the network. I
I have a smart tv and am unable to connect to the network. I have tried connecting through wps as well as my network and nothing helps. I may have had a power outage while I was out of town. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
62 satisfied customers
My 47 in. LG smart tv will turn on but there is no sound or
My 47 in . LG smart tv will turn on but there is no sound or picture. Before it 'died' yesterday morning I had been having heavy static issues that would go away after 15-20 min but all else was worki… read more
Aric
Aric
Technician
45,751 satisfied customers
Samsung smart tv will not turn on. Was working perfectly
Samsung smart tv will not turn on . Was working perfectly wile wi- fi sevice was being installed.Now cannot get response to tv power button … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
My 55 in Smart TV will not connect to internet, could it be
My 55 in Smart TV will not connect to internet, could it be a bad wifi chip ? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
Trying to connect to netflex to TV. Philip smart TV ---
Netflix was working good, then discontinued for awhile now re connected but does not connect on TV … read more
Harry
Harry
493 satisfied customers
Vizio smart tv will not connect to internet, was told it
Vizio smart tv will not connect to internet, was told it needs a new wifi card by vizio tech support. Don't think its covered by warranty. Wanted to see if its something i can do myself easily. Im not… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,123 satisfied customers
SAMSUNG Smart TV Model UN46EH5300F - Picture and sound
SAMSUNG Smart TV Model UN46EH5300F - Picture and sound powers on. After a minute or so, picture goes black for a few seconds, picture returns for a few seconds, then off/on forever.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,273 satisfied customers
Toshiba smart tv seems to be incompatible with Amazon
Toshiba smart tv seems to be incompatible with Amazon Movies … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My Samsung 32" (not smart tv) will not turn on. any
My Samsung 32" (not smart tv) will not turn on. any suggestions. I have directv. … read more
Aric
Aric
Technician
45,751 satisfied customers
My 55" Samsung UN55D6003SF Smart TV will not turn on. It
My 55" Samsung UN55D6003SF Smart TV will not turn on. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
Samsung Smart TV not working, Netflix, Amazon, Spotify and
Samsung Smart TV not working, Netflix, Amazon, Spotify and Pandora … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
191 satisfied customers
I have a panasonic smart tv it goes to netflix, but, then
i have a panasonic smart tv it goes to netflix, but, then after 5-8 minutes of watching a show, it takes me back to regular tv. didn't used to do this, but, now, i can't watch a netflix show without i… read more
Aric
Aric
Technician
45,751 satisfied customers
Samsung smart tv. will not turn on. Samsung smart tv
working fine last night. I went to turn it on today and only had volume for a few seconds so I turned it off and now it won't turn back on. No picture. … read more
Aric
Aric
Technician
45,751 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x