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I have a smart TV by Samsung series 5 LED TV 58*. My TV has…

Customer Question
I have a smart...

I have a smart TV by Samsung series 5 LED TV 58*. My TV has no video, just audio.

Technician's Assistant: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?

It is about 2 years old. I have not ried unplugging for a few hours. I though have left it on since the time about 3 months ago when it would have audio instantly but video only after around 10 minutes. We were out of town for a week and this time we turned off the TV and the cable box.. The video never came back.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

It happens on all inputs.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

3 months ago, the video would start after around 10 minutes. This time, since it had not been turned on for a week, the video never returned.

Technician's Assistant: Anything else you want the TV expert to know before I connect you?

That's all.

Submitted: 9 months ago.Category: TV
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Answered in 5 minutes by:
8/21/2017
TV Technician: Aric, Technician replied 9 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,005
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 9 months ago

Can you please start by getting me the full model number off of the back of the Samsung set?

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Customer reply replied 9 months ago
Sorry could ot get behind tv. It is wallmounted and heasvy for one person.
Customer reply replied 9 months ago
That's ok. I will call again tomorrow when I have someone to help me bring down the TV.
TV Technician: Jack, Technician replied 9 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,147
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello , I`m Jack , different tech. here

Is the screen just blank with some background light or completely dark like when the tv is off ?

If totally dark , When you first turn it on ,do you get a brief flash of light or perhaps the company logo on the screen before it goes dark ?

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Customer reply replied 9 months ago
Sorry for not responding immediately. Got preoccupied with something else. Screen is just completely dark.
Customer reply replied 9 months ago
Is the $26 separate from the $5 already charged?
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Louie
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Category: TV
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