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My Samsung Plasma TV is not turning on at all, either with…

Customer Question
Hi there, my Samsung...

Hi there, my Samsung Plasma TV is not turning on at all, either with the remote or manually... When I press power on my remote to turn on the TV, only the set up box comes on, not the TV. I'm guessing I need a new one...

Technician's Assistant: Just to clarify, what's the exact model of your Samsung? And what operating system are you running?

Model PN42B430P2D

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

No, that's it

Submitted: 6 months ago.Category: TV
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Answered in 32 minutes by:
8/20/2017
TV Technician: Aric, Technician replied 6 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 46,101
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 6 months ago

Can you please tell me if there are any signs of life currently on the TV (power light lit, blinking, click sounds, etc.)?

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Customer reply replied 6 months ago
No, none at all.
Customer reply replied 6 months ago
Ok, I have just solved the problem! No need to answer.
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Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
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Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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