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I have an audiomx wireless rf headphone that doesn't seem to

I have an audiomx wireless...
I have an audiomx wireless rf headphone that doesn't seem to work no matter what I plug it into
JA: What's the make/model of your device? How old is it?
Customer: the headphones are brand new
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since I bought them a month ago...I've tried plugging them into the audio connection in the back of the tv
JA: Anything else you want the electronics expert to know before I connect you?
Customer: any help would be appreciated
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Answered in 1 minute by:
8/20/2017
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7,472
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

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What is the model number printed on the back of the tv?

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Have these headphones been tested on something other than the tv?

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Customer reply replied 3 months ago
40a
Customer reply replied 3 months ago
text is fine

What is "40a" supposed to be? The tv model number? Please look at the back of the tv for a full model number.

And have these headphones been tested on something other than the tv?

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Customer reply replied 3 months ago
vw37L hdtv 40a

And have these headphones been tested on something other than the tv?

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Customer reply replied 3 months ago
I don't have any other audio devices to them on...they're brand new

Please list everything that is being used on the tv?

-antenna

-cable

-satellite

-others

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Customer reply replied 3 months ago
just a dvd player (new samsung) it works for the tv through the tv speakers but not the headphones

What type of connection goes from the dvd player to the tv?

-HDMI

-Component

-AV

-other

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Customer reply replied 3 months ago
hdmi

Got it, one minute please...

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The only audio OUT that you can use on the tv is the DIGITAL OPTICAL OUT. So you will likely just need a small converter box (less than $20) to make this work. Here is one example:

https://www.amazon.com/dp/B01N2Z21IS

Just connect that box between the tv OPTICAL jack and your headphones.

It is almost time for me to ask you to rate my service. I really want you to be satisfied so before I send the rating options, I want to know if you inclined to give me 5 stars for best service or if you need something more.

Note: You should not base the rating on the fact that you need parts outside of our control.

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Customer reply replied 3 months ago
where's the tv optical jack
is that "audio out - optical" on the back of the tv?

Yes, exactly.

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Customer reply replied 3 months ago
super! thanks for your help.

You're welcome.

Please do submit a 5 star rating at the top of this page so that I am at least recognized for helping with your question. If you are having issues with the rating try refreshing the page.

Thanks

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Customer reply replied 3 months ago
okey dokey

Have a great day.

Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7,472
Experience: 10 Years Audio Video Repair & Setup
Verified
Mike G. and 87 other TV Specialists are ready to help you
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Mike G.
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7,472
7,472 Satisfied Customers
Experience: 10 Years Audio Video Repair & Setup

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